The customer is ALWAYS right!

Alex Wheeler

Well-Known Member
Joined
Jul 5, 2017
Messages
1,338
Location
Montana
Now thats just mean LOL. No one has ever asked for a rifle like that by the way. The only one I remember turning down was a 28 nosler with a 10 round detachable mag. The barrel would have been toast in 200 rounds and I figured Id get the call about it not shooting. I dont ever tell a customer they are wrong but I do give advice if I have experience in that area, usually if they dont like my advice they nicely thank me for my time and I never hear from them again. You get more work if you tell everyone what they want to hear, thats just not me. So long as the customer fully understands the pros and cons of their choices, I'll build it, if I know it will still shoot.
 

FEENIX

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LRH Team Member
Joined
Dec 20, 2008
Messages
16,739
Location
Great Falls, MT
Since 1987, I have been part of probably the largest employer in the US, the Department of Defense, if not in the world, in which I am both a service provider and customer. So I learned to balance the two and better understand what it takes to have a successful transaction. Most of the time, I a service provider, and my primary customers are commanders. And yes, they think they are always right and think they can do whatever they want because they are commanders. The good thing is, in my profession, there are checks and balances in place to prove them otherwise. I know most of these commanders when they are young LTs, and I cannot remember how many times I have proven them wrong ... and yes, it feels good. 😇
 

HARPERC

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Joined
Jan 28, 2011
Messages
6,753
Location
Spokane, WA
A good example is medical supply catalogues hospitals routinely order from, mark ups are ridiculous, and the "customer" insulated from the price will pay 10x what a product is available for elsewhere.

Certainly not "right", in my opinion.
 
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