I have 3 more of these examples to add to..... bottom line, if I see a used Leopold that needs a home on my inventory I buy it. I NEVER worry about Leupold Warranty service ever, because it has been nothing short of fantastic.
Leupold warranty service
- Thread starter TX Grubby
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Black Tail Hunter
Well-Known Member
One of the OP's questions was regarding the replace without contact on the warranty card. I always check no and on my last warranty I am glad I did. I was using 10x42 Cascade binos. Not overly expensive (250.00 range) but they were Japan built and I was always satisfied with the glass. When they called to inform me that the model was discontinued and told me about the new model I asked where they were made. The answer was China. I specifically avoid optics among other products that are Chinese built. Despite assuring me that they were built to the same specs as my old binos I opted to buy up to the next model which was the Pro Guide HD. I am glad Leupold offers this option as some other brands dont, in fact some expressly forbid it in the verbiage of their warranty.
Chisholm Trail
Member
Always ask them to contact you before replacing. I want to know what they think the replacement or equivalent is in today's scopes. Also their May be an opportunity to upgrade optics, depending what you have. They have a very good warranty service.
SSG Graybush
Well-Known Member
Leupolds CS is ok. Had 1 bad and 1 good experience with them. 1st time I called them about a VX 3 patrol fire dot scope I got. The fire dot was off center slightly. Poor QC. Was told its a reference deal with it. **** poor CS, some guy.
2nd time was with the VIP program woman and she was great. For years I did buy Leupolds because of that experience about the fire dot. I would still only buy a mark 5 for hunting. But now that Vortex has the new Razor HD LHT ffp out I will probably never buy a Leopold again.
epoletna
Well-Known Member
I too have had good experience with Leupold service. I have sent in two scopes. One was long discontinued, but they called and offered to replace it with a new model. I accepted, and that turned out to be a good choice. The other was returned after being cleaned and adjusted. Their letter said something like "nothing wrong." I guess it was just dirty.
SSG Graybush
Well-Known Member
txsheepman
Well-Known Member
I recently sent in my Mark 4 in because it got dropped on the ground and would not hold zero. They fixed it and sent it back. Absolutely professional all the way!!
sheepdog1mt
Member
I sent in an older VXII and had a fantastic experience. They repaired my scope and shipped back with no questions asked. 4 week turn around.
Always had great experiences with warranty department and that is the reason I went back to buying Leupold and nothing was any better in low light
jerry moore
Well-Known Member
i have used leupold for forty yrs best cust serv if they replace it will be upgrade
vedauvoo
Well-Known Member
This past summer I sent a VX5HD 3.5-15x44 to Leupold that suddenly stopped holding zero. They repaired and returned it promptly. It now lives on a 22-250 instead of the Rem UML that wrecked it!
I've dealt with them 1 time before and was happy with the outcome.
Excellent customer service - indeed a rare thing these days!
I've dealt with them 1 time before and was happy with the outcome.
Excellent customer service - indeed a rare thing these days!
camcraig
Member
Leupold will be honour the warranty with out a doubt. They have built a 3 custom scopes for me and always have taken care of any issues. Nothing to worry about IMHO
