RockyMtnMT
Official LRH Sponsor
My take on the shipping. We ship quite a few packages every day. They average about $100. Some are big, thousands of $. We have never used UPS since they have always had an undertone of anti gun. (now more out in the open) We used to use FedEx exclusively and now switched to USPS. FedEx has given us trouble about shipping bullets particularly Int'l. They refuse to deliver Int'l. Once filed a claim for a lost package domestic and they denied the claim because it was bullets. That was the end there. None of them intend to honor a claim. You only get a claim recovery if you hound them for weeks. They do not call you back. We do not see any greater incidents with one or the other. USPS customer service is better in my opinion.
My take on seller responsibility. If I ship a package to you and it does not arrive, I ship it again. Insured or not. If some of it arrives, I ship the missing again. I recently shipped a $2k worth of bullets and half of them did not arrive. I did not insure it. I sent the replacements. Lost my butt on that one. Hope he continues to order lots of bullets going forward to make up for this shipment. If the customer does not get what he ordered it is not his fault and likely not mine, but he paid for product, and I promised to get it to him.
The only think that I can see that would make this different is if the deal with the purchaser was that the purchaser would make the shipping arrangements. In this case the purchaser hired the shipping not me. I would probably still fix the problem because I am in business to sell product and you don't get return sales if you don't take care of the customer. Plus, right is right.
My take on seller responsibility. If I ship a package to you and it does not arrive, I ship it again. Insured or not. If some of it arrives, I ship the missing again. I recently shipped a $2k worth of bullets and half of them did not arrive. I did not insure it. I sent the replacements. Lost my butt on that one. Hope he continues to order lots of bullets going forward to make up for this shipment. If the customer does not get what he ordered it is not his fault and likely not mine, but he paid for product, and I promised to get it to him.
The only think that I can see that would make this different is if the deal with the purchaser was that the purchaser would make the shipping arrangements. In this case the purchaser hired the shipping not me. I would probably still fix the problem because I am in business to sell product and you don't get return sales if you don't take care of the customer. Plus, right is right.