Lyman Gen 6 BEWARE!!!!!
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aalyea
Active Member
I had first gen electronic scale and dispenser. Shortly after purchase it actually caught fire and melted the wires. Luckily no powder in it at the time. Lyman seemed unconcerned and just sent same model back. Never used.
John@redmt
Well-Known Member
I absolutely refuse to go to the bass ho. They put .22 ammo on sale and I was at the store when they opened. There wasn't any! I asked them to show me the empty shelf where it was. The guy says they restocked the shelf with something else already. I call BS. The ammo was gone before the store even opened and they restocked? Plain old bold faced LIE. I wouldn't go back there unless it was to watch the place burn to the ground.
rogerstv
Well-Known Member
A simple "may I help you?" goes a long way past ignoring any customer. Even if they have to say, "I don't know, but I will find out".
Best bet is to prolly save your time and bypass the Lyman anyhow. I had one and didn't keep it a month. Bought a chargemaster and was great investment and lasted many years. Now running a chargemaster lite and like it just as much as the old chargemaster!
Randy Tidwell
Well-Known Member
Back in the 70's I managed one of the stores in a small chain here is So Cal. In those days the stores were profitable enough to hire good help. Not so anymore, they can't afford much more than minimum wage. Most that work in these stores now are clueless.
Our Bass Pro Shop here is a joke. Most things are more expensive. Example, was there just before going on a Duck Hunt, my buddy bought a new Pinntail whistle for $14.95, very next day I seen the exact same call, same package at Big 5 for $12.95.
Only place I patronize now is Orange County Reloading, Brian is the owner and a one man show. Very knowledgeable nice guy.
Our Bass Pro Shop here is a joke. Most things are more expensive. Example, was there just before going on a Duck Hunt, my buddy bought a new Pinntail whistle for $14.95, very next day I seen the exact same call, same package at Big 5 for $12.95.
Only place I patronize now is Orange County Reloading, Brian is the owner and a one man show. Very knowledgeable nice guy.
John@redmt
Well-Known Member
I went to SW this morning. The store manager took great interest in the return and the reasons why. I was treated like a friend. They priced matched to 65 bucks less than their price and gave me 5% off of that for a new RCBS Chargemaster Lite.Then gave me 30 bucks more in store credit for my trouble. How can you beat that for customer service?
No crap good for u brother. Glad they did u right!
John@redmt
Well-Known Member
Now if it wasn't a 92 mile round trip. It's probably too much to ask them to build a new store closer.
U will enjoy that chargemaster.
You can't beat that with a baseball bat. For sure . I know the sw at Morgantown Wv will give our closest cabelas a good run for their money as far as selection and price .
The people that I've dealt with at sw are a whole lot more customer oriented than they are at cabelas.
Since I own and run a small chain of hunting and reloading stores, whuxh carries all the mentioned units I thought I should share my experiances.
We sell a few hundred of the various powder measures each year.
If I go back 6-7 years we had to take Chargemaster combo's out of our assortment. Returnrate was 100%. It's not the case anymore, but they were a pain.
Lyman Dps, Dps3 and now Gen5's and 6's are our bestselling units. Are they trouble free, No. But neither is any of the competittion.
IN Norway end users benefit from a mandatory 2 year undisputed warranty on all products, and we have to keep pretty good track on returnrates on various SKU'S. Overall returns on Electronic powder measures are in the 4-6% range.
From the original post I have a hard time uderstading the heading? You have received a used product from a dealer and are blaming the manufacturer? Are you sure you're not barking up the wrong tree. If a dealer give you a used unit, passing it along as new, they would be the ones to blame. Not the manufacturer
We sell a few hundred of the various powder measures each year.
If I go back 6-7 years we had to take Chargemaster combo's out of our assortment. Returnrate was 100%. It's not the case anymore, but they were a pain.
Lyman Dps, Dps3 and now Gen5's and 6's are our bestselling units. Are they trouble free, No. But neither is any of the competittion.
IN Norway end users benefit from a mandatory 2 year undisputed warranty on all products, and we have to keep pretty good track on returnrates on various SKU'S. Overall returns on Electronic powder measures are in the 4-6% range.
From the original post I have a hard time uderstading the heading? You have received a used product from a dealer and are blaming the manufacturer? Are you sure you're not barking up the wrong tree. If a dealer give you a used unit, passing it along as new, they would be the ones to blame. Not the manufacturer
John@redmt
Well-Known Member
First thing is that somebody returned a defective scale or couldn't figure out how to use it. The return record said it was unmolested and the stock girls wouldn't or didn't know the difference so returned it to the shelf. SW didn't manufacture the defective scale. For what they were told and led to believe there was nothing wrong with it. They resold it as new. When I talked to the sales guys in the reloading dept. They related to me that the Gen 5 scale which I incorrectly gave a Gen 6 name, was discontinued because of all the issues with them. Some were good and some were bad. The store people were told by corporate to clear them out. So!!!! The point is that the Gen 5 scales are NFG and the SW store folks went over and above to rectify the problem. WOOF!
Woof!
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