Tikkamike
Well-Known Member
So I ordered 220 pieces (11 bags) of bertram 338 RUM brass they came in and about a week later I got to looking at the bags and some looked annealed and others didnt, so I opened the bags and noticed I had mixed head stamps. some was bertram and some was HSM 3 of the bags were all right the other 8 had anywhere from 1-7 pieces of HSM. So I called Grafs and the lady I talked to said "Oh its no big deal Bertram makes that too its the same brass, just use it and itll be fine" I said "um actually it is a big deal I ordered bertram brass and got mixed head stamp." well she finally said she would replace the 27 pieces of hsm with bertram and I would have to send the hsm back. 2 weeks later I get the brass and an invoice saying they charged my card for the 27 pieces and would credit it back when I returned the other stuff. So I called back in a Huff and expressed my feelings on this and told them that they have no right to hold my money hostage until they get the brass back from me that I never ask for in the first place. and that I will not be paying to send their brass back. I told him to send me a prepaid envelope and credit my card back immediatley. He said "ok fine, thanks" and hung up.. this was a week ago and I have yet to see any action on their part. I am less than impressed with the product and the service afterwords. I probably wont be doing business there again.
