Trijicon Customer Service ....

[CRJR45]

Is the best !
I bought a new scope from EuroOptics , a Credo HX green dot and the illumination didn't work as it should , so I called and sent it back .
After they checked it out they said it was in need of replacement . I wasn't happy with the reticle so I asked if it was possible to switch reticles . They switched it to an Acupoint of my choice , but had none in stock and said it might take two weeks to build one .That was on 12-16 and I got it today .

Christmas came early for me .

 

[Sockeye66]

That is very reassuring news, I have the same scope you returned and although mine hasn't given me any issues, I'm happy to hear if it does, I'll be taken care of.

 

[CRJR45]

That is very reassuring news, I have the same scope you returned and although mine hasn't given me any issues, I'm happy to hear if it does, I'll be taken care of.

It was painless and extremely easy . Everyone I talked to was very pleasant and efficient .

 

[westexhunt]

Been impressed with the Credo line. Especially at Eurooptic prices.

 

[E270wsm]

It was painless and extremely easy . Everyone I talked to was very pleasant and efficient .

Good to know.

 

[zr600]

I have talked to there tech line and felt very good about the experience. Also have had the same feeling with vortex, and night force.

 

[hseII]

I have talked to there tech line and felt very good about the experience. Also have had the same feeling with vortex, and night force.

NightForce customer service is top notch.

I bought a NXS in 2013 not realizing the reticle & turrets did not match. ( MIL reticle with MOA adjustments)

I had them change out the turrets to match in 2016: they did me right & the turnaround was fast.

I like hearing Trijicon CS is as good because that's mostly what I've been buying as of late.

 

[csrcharlie]

Always love hearing positive customer service stories ! I just went throud a similar experience with Vortex, which was handled
very quickly and professionally. Merry Christmas !

 

[CRJR45]

OK , just want to do a follow up on this post . As I said in the OP , Trijicon sent me a Accupoint to replace the Credo I bought , because I didn't like the reticle in the Credo and they couldn't fix it .
The Accupoint they sent was defective also , the parallax would not adjust , it was like using a scope without a parallax . So I sent it back , they had it a couple weeks and sent it back .
It was the exact same thing , no parallax at all . I was a little perturbed when I called back . I got the feeling the people I was talking to had no idea what parallax was or how it was supposed to work . They asked me to speak with the tech guys , so I did , and he said to send it back , again , so I did .
But I was losing my religion , LOL ! Ended up talking to Ryan , the head of CS , he was very apologetic , and upgraded me to a new 3x18-50 Accupoint , and sent me a Tshirt and a hat .
I used the scope last week and it was fine , I really like the scope overall .
Just wanted to share the whole delima , it was a fiasco , but they made it right in the end . Oct 5 I bought a scope , and actually received one that worked around February 5 .
But , they did make it right and I ended up with a much better scope than I purchased originally . And , I didn't have a hunt planned , so other than being a PITA , all's well that ends well .