they should have an answering machine. this is the worst company to get ahold of I have ever come across. if I can find another source for the tool I need I will definitley use them instead.
I agree ... I had a similar situation about a year ago. Left multiple phone and e-mail messages ... not a single response . For what I was looking for, I went with Kevin Rayhill (Home - Stockade Gun Stocks) instead and couldn't be any happier, a very nice guy and very helpful. Warning: he can talk ... I mean that in a nice way.
Give him a try (esp. on Savage rifles and Savage related items), if he doesn't have what you're looking for, he'll refer you to the proper point of contact.