That really sucks, I feel your pain. I’m in the exact same situation wit NightForce.I will never never ever ever buy a Leupold product again. I bought a 1.25x4 Hog Plex for my Daniel Defense AR-15. Thing wouldn’t hold zero for anything. Sent it to Leupold. They had it for about 2 months. Sent it back to me with a letter. Checks OK, no faults. Well it won’t hold zero Mr Leupold. Never has, still doesn’t. Every possible factor on mount, gun, ammo, etc, etc, has been checked & rechecked. So I’m done with Leupold, forever.
Ford, Ram, ChevyThe problem we all will face at one time is that we purchase a costly product with a reputation that fails either right out of the box or after normal use. The response from that company will dictate how we feel about that product. It has nothing to do with anyone else's experience just your own. The product failure can affect you in do many ways that can result in added cost, time, adversely affect a costly hunt or just be a pita. I've had good products fail right out of box and nothing is more frustrating than that. Quality should not be a surprise but an expectation. How a company works with you and how quickly to resolve whatever the issue may be is how we perceive the Total Quality of that product and that company and is unique to the person involved. Crap happens and we need to respect the person to which it has happened to since I bet we will all walk in those shoes at one time or another.
I will always be interested in how a company responds to an issue and file it for consideration. If someone has a bad experience with a company where I have good experience doesn't change that. It does add consideration for future but not necessarily changing my next purchase.
Ford, Chevy, Ram or is it Ram, Ford, Chevy or Chevy, Ram, Ford?