andrewsben
Well-Known Member
Congratulations
Very good customer serviceWe had a customer call with a problem with their CPS. Apparently the handle "broke off." The customer had the attitude that there was something wrong with our design or we delivered a faulty unit. The nature of the problem didn't make any sense to me, but whatever. So we overnighted them a new CPS and a label to return the old one to us. We get the old CPS back... and this is what we find.
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It's pretty obvious the guy didn't have the handle screwed in but a thread or two. Not sure how this is our fault, but ok. I guess some folks just don't want to take responsibility for anything. Suffice it to say, it's tough not to get bitter when customers treat you this way. The right thing to do when you screw up like this, is to be honest and pay for replacement parts. That shouldn't need to be explained to anyone.
Anyway, our loss is your gain. I'm giving this CPS away to a new home that deserves it. We fixed up the threads on the handle, and the previous customer also put some light scratches on the shuttles and the main body... but its superficial. This priming press works 100%. If you know someone that is in need of a new priming tool or if you yourself are in need, make your case! I'll be selecting my favorite of the submissions in this thread, and you'll receive this mistreated but fully functional CPS totally free of charge!