I've called and talked with RCBS techs, Noser techs, hornady bullet & die techs, redding die techs, leupold customer service etc... I really can't say I had a bad experience with any of those. I did talk to a jerk a from hornady one time but other times I called they were very helpful. I realize that he's not the whole company so I don't hold that against them.
I missed it too! Whatever it is, the apology needs to go directly to RCBS. Unless they have a representative in LRH that can effectively communicate to RCBS, they are not here to defend themselves. I personally have excellent experience with their products and customer service (pre-COVID).
There is something amiss badly with this bashing of RCBS. In another forum similar bashing surfaced. In response I returned a 243 Winchester small base die. Got the die back with handwritten note of dimensions. Die was OK. There is a something a couple of bubbles off plumb with some of these complaints. Wonder what is the other side of the story.
I've got a set of 30-06 dies that may have been messed with. I'll be glad to send these to RCBS and report back with the outcome. In the meantime the handwritten note can forwarded to this forum. Let me know.