Vortex Customer Service Received the new level

Dosh

Well-Known Member
Joined
Aug 6, 2013
Messages
3,766
Location
Arizona
I purchased a Vortex scope level, sat it on the bench and forgot about it for a month or two. When I began to install it I noticed the bubble was as wide as the entire glass. I called Vortex customer service and talked to Jodie Hernandez who was very helpful. She asked for a photo which I texted to her. After a couple e-mails she sent me an invoice for a free replacement and an enclosed prepaid addressed envelope to return the defective scope level. Received the new scope level today and mailing the one back to Vortex in tomorrow's mail. Thanks Vortex and Jodie for a greatly appreciated customer service.
 

dgarrett

Well-Known Member
Joined
Dec 2, 2012
Messages
473
Vortex Customer Service are second to none..I only had to use them once so far with around owning 12 of their products.... I had a first generation set of 35mm rings and broke a part on it... Sent new style rings and a return envelope to drop old rings in... To bad every company in the hunting world didn't strive to equal Vortex... Dave
 

dgarrett

Well-Known Member
Joined
Dec 2, 2012
Messages
473
I like Nightforce to but they are not the best bang for the buck on a budget... Great if you have 30 guns and can afford Nightforce for every one of them... but that is not in everyone's budget.. The theme of this thread was Vortex Customer Service... and I have yet to see any outdoor company that does that part any better...The old adage you get what you pay for is still good advise... I am happy with the Vortex products I have bought to date...I have one nightforce, a few sightron a the rest are vortex products. I wish I could afford all Nightforce .. Dave
 

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