TriggerTech Customer Service

[highfinblue]

About 6 weeks ago, I had a TriggerTech Diamond go bad for some unknown reason. It had about 2200 rounds on it, and was shooting fine. In the middle of a range day, the sear stopped holding the firing pin. The pin would fall when closing the bolt and not stay cocked.

I took it home, and swapped triggers from another rifle. And it worked as it should.
Installed the suspect rigger into the donor, and same issue, would not stay cocked.

So I got on the TT website, and read the warranty info. Then got the email for the service department, and sent an email explaining the issue.
I got an email back from a live person within an hour with some questions and a request for photos, which I provided.
The next day, I had an RMA and a shipping ticket.

Sent the trigger out, and the wait began.
About a week went by, and I had not heard anything, so I emailed the person who was helping me. He informed me they had received it and determined it was a manufacture defect, and a new one was getting 2nd day mailed out. Sure enough, 3 days later, a new Diamond arrived. I installed it, adjusted it down to about 4oz, and it functioned flawlessly.

Fantastic product, great CS.

But here is where the CS story really starts.

About a week later, I got a shipping notification that I had a package arriving from somewhere I didn't recognize. When it arrived 2 days later...it was another new TT Diamond. Being a Friday, I found the old email chain and sent a reply. See below.
View attachment 704108

The next Tuesday, I got this response from the same guy who had helped me before.

View attachment 704109

How is THAT for customer service?

Except, now I think I have to build a new rifle...since I already have a new trigger sitting in my safe!

You just can't beat that. I own three of their triggers and in my opinion they are the best triggers I have ever used to replace factory. I definitely will be buying more after that report.

 

[Bert01]

I've had great CS from them also. I had a TT on a model 7 and wanted to buy the safety lever to move it to a 700, they said no problem we will send you one!

 

[UniqueUserName]

I've had some similar type customer service experiences, but it only seems to happen in the firearms industry.

 

[7Footer]

I have to say- these stories are great to read, so Thanks for posting. Everyone out there is eager to complain, and often for good reason. I sure like it when people take the time to pass on good experiences, not to raise expectations, but as a acknowlegment of people doing the right thing for people.

 

[lancetkenyon]

Well done on reaching out to them on the second one you received.

Thank you.

 

[PatriotHenry]

About 6 weeks ago, I had a TriggerTech Diamond go bad for some unknown reason. It had about 2200 rounds on it, and was shooting fine. In the middle of a range day, the sear stopped holding the firing pin. The pin would fall when closing the bolt and not stay cocked.

I took it home, and swapped triggers from another rifle. And it worked as it should.
Installed the suspect rigger into the donor, and same issue, would not stay cocked.

So I got on the TT website, and read the warranty info. Then got the email for the service department, and sent an email explaining the issue.
I got an email back from a live person within an hour with some questions and a request for photos, which I provided.
The next day, I had an RMA and a shipping ticket.

Sent the trigger out, and the wait began.
About a week went by, and I had not heard anything, so I emailed the person who was helping me. He informed me they had received it and determined it was a manufacture defect, and a new one was getting 2nd day mailed out. Sure enough, 3 days later, a new Diamond arrived. I installed it, adjusted it down to about 4oz, and it functioned flawlessly.

Fantastic product, great CS.

But here is where the CS story really starts.

About a week later, I got a shipping notification that I had a package arriving from somewhere I didn't recognize. When it arrived 2 days later...it was another new TT Diamond. Being a Friday, I found the old email chain and sent a reply. See below.
View attachment 704108

The next Tuesday, I got this response from the same guy who had helped me before.

View attachment 704109

How is THAT for customer service?

Except, now I think I have to build a new rifle...since I already have a new trigger sitting in my safe!

Fantastic!

 

[kneil]

Thanks for the info, TriggerTech is a great company