lancetkenyon
Well-Known Member
About 6 weeks ago, I had a TriggerTech Diamond go bad for some unknown reason. It had about 2200 rounds on it, and was shooting fine. In the middle of a range day, the sear stopped holding the firing pin. The pin would fall when closing the bolt and not stay cocked.
I took it home, and swapped triggers from another rifle. And it worked as it should.
Installed the suspect rigger into the donor, and same issue, would not stay cocked.
So I got on the TT website, and read the warranty info. Then got the email for the service department, and sent an email explaining the issue.
I got an email back from a live person within an hour with some questions and a request for photos, which I provided.
The next day, I had an RMA and a shipping ticket.
Sent the trigger out, and the wait began.
About a week went by, and I had not heard anything, so I emailed the person who was helping me. He informed me they had received it and determined it was a manufacture defect, and a new one was getting 2nd day mailed out. Sure enough, 3 days later, a new Diamond arrived. I installed it, adjusted it down to about 4oz, and it functioned flawlessly.
Fantastic product, great CS.
But here is where the CS story really starts.
About a week later, I got a shipping notification that I had a package arriving from somewhere I didn't recognize. When it arrived 2 days later...it was another new TT Diamond. Being a Friday, I found the old email chain and sent a reply. See below.
The next Tuesday, I got this response from the same guy who had helped me before.
How is THAT for customer service?
Except, now I think I have to build a new rifle...since I already have a new trigger sitting in my safe!
I took it home, and swapped triggers from another rifle. And it worked as it should.
Installed the suspect rigger into the donor, and same issue, would not stay cocked.
So I got on the TT website, and read the warranty info. Then got the email for the service department, and sent an email explaining the issue.
I got an email back from a live person within an hour with some questions and a request for photos, which I provided.
The next day, I had an RMA and a shipping ticket.
Sent the trigger out, and the wait began.
About a week went by, and I had not heard anything, so I emailed the person who was helping me. He informed me they had received it and determined it was a manufacture defect, and a new one was getting 2nd day mailed out. Sure enough, 3 days later, a new Diamond arrived. I installed it, adjusted it down to about 4oz, and it functioned flawlessly.
Fantastic product, great CS.
But here is where the CS story really starts.
About a week later, I got a shipping notification that I had a package arriving from somewhere I didn't recognize. When it arrived 2 days later...it was another new TT Diamond. Being a Friday, I found the old email chain and sent a reply. See below.
The next Tuesday, I got this response from the same guy who had helped me before.
How is THAT for customer service?
Except, now I think I have to build a new rifle...since I already have a new trigger sitting in my safe!
