(swfa outdoor) ?

SO I HUNT

Well-Known Member
Joined
Dec 28, 2014
Messages
269
First of all I buy a scope level and they send it out and UPS lost it! 14 days before they contact me after asking what's going on and I get told they are waiting for UPS to refund them! Hum REALLY!
Well I'm still waiting for some kind of a answer and its like no one reads emails:rolleyes:

So my question is has ANYONE else experience this with this company? Sorry for venting, but three weeks and no answers or service!

Regards,
 

SabreCross

Well-Known Member
Joined
Mar 14, 2015
Messages
103
Location
DFW
First of all I buy a scope level and they send it out and UPS lost it! 14 days before they contact me after asking what's going on and I get told they are waiting for UPS to refund them! Hum REALLY!
Well I'm still waiting for some kind of a answer and its like no one reads emails:rolleyes:

So my question is has ANYONE else experience this with this company? Sorry for venting, but three weeks and no answers or service!

Regards,

SWFA is a 'stand-up' company. I've always gone to their store to buy products so I don't have experience with their shipping department.
 

gareyg

Active Member
Joined
Mar 21, 2014
Messages
29
Location
DFW
I've always had good experience with SWFA. For example, I just ordered a BOBRO QD mount March 4, 6pm. On March 5, 11am I received an email informing me that it was out of stock, and they were working to resolve. I called them directly at 972-726-7348, got the order changed to a similar (actually better) version in stock, and they got it right out to me within three working days. I suggest you call them direct. I do wish all online sellers listed an accurate in/out of stock note with all items offered.
 

ntg

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Joined
Mar 21, 2011
Messages
638
Location
Blackfoot, ID
My few experiences have been good with them as well. All clean but one had a minor issue. The one was as scope that had a small issue with it. They quickly paid to send it back and resolved it quickly.
 

Dosh

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Joined
Aug 6, 2013
Messages
3,878
Location
Arizona
SIH, try 972-726-7348 and vent to SWFA directly. No more e-mail tag. Personally ordered several scopes and rings for the grandkids with no problems. Good luck
 
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SO I HUNT

Well-Known Member
Joined
Dec 28, 2014
Messages
269
SIH, try 972-726-7348 and vent to SWFA directly. No more e-mail tag. Personally ordered several scopes and rings for the grandkids with no problems. Good luck
Thank you I'll be calling in the morning....
Regards
 

oldfamily

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Joined
Sep 26, 2005
Messages
350
Location
South Central Missouri
I would be calling ups to get answers on their part, they are the ones that lost it. I had an ordeal with usps that they had lost a barrel that I had ordered for, finally showed up after 3.5 months, I had already went a different route with the project. If you have a tracking number for the order would help to get information from ups with that.
 

Laelkhunter

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Joined
Oct 20, 2011
Messages
1,002
Location
New Orleans, La
I would be calling ups to get answers on their part, they are the ones that lost it. I had an ordeal with usps that they had lost a barrel that I had ordered for, finally showed up after 3.5 months, I had already went a different route with the project. If you have a tracking number for the order would help to get information from ups with that.

I'm not sure how much info UPS will give you if you do call. I have had a problem in the past, and if you are not the shipper, or as they say "the customer", then they won't release the info. If you do have the track #, you can at least go to the UPS website and track it and find out where it was last scanned. It's probably in some pawn shop by now.
 

SO I HUNT

Well-Known Member
Joined
Dec 28, 2014
Messages
269
Ordered the 11th of March and received it today, so I guess I'm lucky? Though all this time one email form them and one phone call that I made today to be told they were working on it and they would call me back when they found the details of my order? Ok I guess....

I think I'll start trying other resources, but I will say sometimes things happen right:rolleyes:
 

Dosh

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Joined
Aug 6, 2013
Messages
3,878
Location
Arizona
SIH, glad you finally received your purchase, had a stock ordered that spent 2 weeks in Oklahoma before I finally received it. Good luck
 

Laelkhunter

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Joined
Oct 20, 2011
Messages
1,002
Location
New Orleans, La
That's good news. Sometimes those packages are rerouted through "The Twilight Zone", then show up when you least expect them. Glad it worked out for you.
 

ba19500

Well-Known Member
Joined
Dec 26, 2006
Messages
73
Location
IL
I wouldn't use them unless I had too.

They said they would pay the return postage on a scope but kept coming up with different reasons not to pay. They only send return shipping lables for UPS which means a 20-40 mile drive.

Too much trouble.
 

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