(swfa outdoor) ?

Discussion in 'Long Range Scopes and Other Optics' started by SO I HUNT, Apr 2, 2015.


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  1. SO I HUNT

    SO I HUNT Well-Known Member

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    First of all I buy a scope level and they send it out and UPS lost it! 14 days before they contact me after asking what's going on and I get told they are waiting for UPS to refund them! Hum REALLY!
    Well I'm still waiting for some kind of a answer and its like no one reads emails:rolleyes:

    So my question is has ANYONE else experience this with this company? Sorry for venting, but three weeks and no answers or service!

    Regards,
     
  2. SabreCross

    SabreCross Well-Known Member

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    Mar 14, 2015
    SWFA is a 'stand-up' company. I've always gone to their store to buy products so I don't have experience with their shipping department.
     
  3. wbm

    wbm Well-Known Member

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    Have also had good experiences with SWFA.
     
    Last edited: Apr 2, 2015
  4. gareyg

    gareyg Member

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    I've always had good experience with SWFA. For example, I just ordered a BOBRO QD mount March 4, 6pm. On March 5, 11am I received an email informing me that it was out of stock, and they were working to resolve. I called them directly at 972-726-7348, got the order changed to a similar (actually better) version in stock, and they got it right out to me within three working days. I suggest you call them direct. I do wish all online sellers listed an accurate in/out of stock note with all items offered.
     
  5. ntg

    ntg Well-Known Member

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    My few experiences have been good with them as well. All clean but one had a minor issue. The one was as scope that had a small issue with it. They quickly paid to send it back and resolved it quickly.
     
  6. Dosh

    Dosh Well-Known Member

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    SIH, try 972-726-7348 and vent to SWFA directly. No more e-mail tag. Personally ordered several scopes and rings for the grandkids with no problems. Good luck
     
    Last edited: Apr 2, 2015
  7. SO I HUNT

    SO I HUNT Well-Known Member

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    Thank you I'll be calling in the morning....
    Regards
     
  8. oldfamily

    oldfamily Well-Known Member

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    I would be calling ups to get answers on their part, they are the ones that lost it. I had an ordeal with usps that they had lost a barrel that I had ordered for, finally showed up after 3.5 months, I had already went a different route with the project. If you have a tracking number for the order would help to get information from ups with that.
     
  9. Laelkhunter

    Laelkhunter Well-Known Member

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    I'm not sure how much info UPS will give you if you do call. I have had a problem in the past, and if you are not the shipper, or as they say "the customer", then they won't release the info. If you do have the track #, you can at least go to the UPS website and track it and find out where it was last scanned. It's probably in some pawn shop by now.
     
  10. SO I HUNT

    SO I HUNT Well-Known Member

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    Ordered the 11th of March and received it today, so I guess I'm lucky? Though all this time one email form them and one phone call that I made today to be told they were working on it and they would call me back when they found the details of my order? Ok I guess....

    I think I'll start trying other resources, but I will say sometimes things happen right:rolleyes:
     
  11. Dosh

    Dosh Well-Known Member

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    SIH, glad you finally received your purchase, had a stock ordered that spent 2 weeks in Oklahoma before I finally received it. Good luck
     
  12. Laelkhunter

    Laelkhunter Well-Known Member

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    That's good news. Sometimes those packages are rerouted through "The Twilight Zone", then show up when you least expect them. Glad it worked out for you.
     
  13. SO I HUNT

    SO I HUNT Well-Known Member

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    Thanks for all the positive words....:D
     
  14. ba19500

    ba19500 Well-Known Member

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    Dec 26, 2006
    I wouldn't use them unless I had too.

    They said they would pay the return postage on a scope but kept coming up with different reasons not to pay. They only send return shipping lables for UPS which means a 20-40 mile drive.

    Too much trouble.