Joel Russo

Discussion in 'Gunsmithing' started by Frank7mm, Jun 5, 2014.

  1. Frank7mm

    Frank7mm Well-Known Member

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    Does anyone know how to reach Joel? I have called twice, once 5days ago and once yesterday. I pm'd him also with no response.
     
  2. rpierce

    rpierce Well-Known Member

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    Im sure he's just been extremely busy. Don't worry he will get back to you.


    Ryan Pierce
    Piercision Rifles
    www.piercisionrifles.com
     
  3. J E Custom

    J E Custom Well-Known Member

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    He is ether out of town or sick.

    Joel is very good about replying to PMs or E-mails.

    Don't give up, it will be worth the wait .

    J E CUSTOM
     
  4. Frank7mm

    Frank7mm Well-Known Member

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    He has my money I'm not giving up!
     
  5. bigngreen

    bigngreen Well-Known Member

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    I have never been able to get anything from Joel, stock picked out, money in hand won't get back to ya, I've had to go other directions every time so I quit trying!
     
  6. Chase Curtis

    Chase Curtis Well-Known Member

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    Joel has a lot of personal business going on right now. He is very busy. But he will treat you right and get back with you!
     
  7. Joel Russo

    Joel Russo Well-Known Member

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    Gents~

    My apologies for not getting back to some of you in the past few weeks or so. To say that I've been swamped is a complete understatement. In the past few months, I've been trying to fill stock orders, ramp up the custom action business, and take care of some family issues that have come up. I've done pretty good, but lately my communication has been less than stellar.

    A few months ago, my father was diagnosed with pancreatic cancer, and I have prioritized my activities.

    I have not taken on any new business due to my time constraints, and have continued to fill orders as best I can. I have a responsibility to those that have standing orders on the books, and I will certainly fill those orders.
    If you feel that you don't want to wait, then I completely understand, and I will gladly refund your money.

    I will contact you Frank7mm.
     
  8. Frank7mm

    Frank7mm Well-Known Member

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    All I would like is an ETA on my stock!
     
  9. jmermis

    jmermis Well-Known Member

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    No where on this board or any other online forum going back more than 6 years has Joel not followed through on what he says he'll do. Given the fact he's outlined some personal things going on his life has slowed him down a little, he's earned the right to be a little "late" on stock work and deliveries. I can tell you first hand he is not only a highly respectable person, but the quality he produces is worth the wait. That said, if you can't wait then take his offer to get your money returned!
     
  10. Frank7mm

    Frank7mm Well-Known Member

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    Well Jermis your telling me if you took your car to get fix and the garage told you it would be 2 weeks and they would call, then after the third week with no response you call once a week and leave a voicemail for 2 more weeks you would not be concerned? The only response I got was only after this post and not even a call just a post. Then after another week or so I posted again, then finally a call. He said 2 more weeks no problem (I understand the industry). Well that dead line has past with 2 more voicemails and no communication. If you have the best product at the best price and you customer service blows your company will fail. Communication is KEY. I am sure this will be worth every penny, but I will never be a repeat customer to this kind of service. When people have a great product they use it as a crutch for poor service. As a business owner you owe that to your customers, NOT THE OTHER WAY AROUND.
     
  11. snox801

    snox801 Well-Known Member

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    Frank I completely agree with you on the communication having dealt with the same thing on a rifle build and its frustrating. I will not go back to that smith again. I don't care about the current demand for product. But cut the guy some slack hear, pancreatic cancer is a terrible deal. Having been through that with a close family member I know how much of a strain it can be. I'm not sure I would be able to run my business if I was in that spot. I understand that it can be frustrating but just try to put it into perspective. Not trying to be mean just my thought.
     
  12. mtnwrunner

    mtnwrunner Well-Known Member

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    Well, I personally would wait till hell freezes over to have one of Joel's stocks.
    One thing I've learned in the gun world is to wait till they call. I don't pester any of them---kind a like sending your steak back to the cook. Never know what you may get on it................:D
    Joel is a class act and he'll make it right. Sure it's frustrating but sometimes life just gets in the way.

    Randy
     
  13. Joel Russo

    Joel Russo Well-Known Member

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    In light of your most recent post, I figured I would reply to you in a public forum....

    I have your stock profiled, and will be inletting it shortly. Let me know if you want me to proceed.

    If you want me to continue, I'll inlet it and notify you when it is finished.
    If you choose to have me stop work, then I'll send you your money back.
     
  14. Frank7mm

    Frank7mm Well-Known Member

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    Yes, I would like you to continue. As stated before this seems to be the only way to communicate with you. You have my cell # a simple text would be fine.