Just going to give credit when credit is due. I use an assortment of optics in my hunting and shooting all have great custumer service and have been great to work with when issues have come up. But Zeiss topped them all. I had an issue with my Zeiss spotting scope two years ago and sent it in for repair. It was repaired and sent back to me. This season a different problem arose during hunting season. I contacted them, I will say I was not pleased that I'd have to send it in again. After discussing the issues with several polite persons at Zeiss I was told they would look at it and almost positively send a new scope. I received a UPS label from Zeiss and sent it away several weeks ago. Last week I recieved a call from Karen at Zeiss to let me know that I would be receiving the newest model Diascope free of charge next day air. I recieved my replacement and it is awesome. I was told and do believe my spotter was a lemon. I would like to Thank Zeiss for truly standing behind their products. Special Thanks to Karen and Bob for listening to my complaints and going the extra mile!!