The best thing is to phone them. Obviously you don't want to wait on hold long distance. The recording tells you roughly how long until they can answer. If you call at certain times the wait could be long. At other times you get right through. I'd try first thing in the morning. They will eventually respond to e-mail, but I've gotten much quicker results on the phone. The entire registration system is a finacial and political disaster here. Thats why they don't have enough operators. Ideally the whole system will collapse soon.
