just a guess on my part. But this could be expanding to a broader market. More people can afford a Vortex than a NF...myself included....otherwise I don't knowI see Gunwerks (G7) is endorsing the Vortex HS 4-16 x 50 as an alternative to the NightForce they usually talk up about.
Whats with that?
I had an issue with my PST 4-16FFP and contacted them. It wasn't anything major, there was just a spec on the inside glass. I only noticed the spot when I was at 4-6 power and it was in the corner. I kept it like that for awhile but wanted to get it fixed before hunting season. I contacted them and the next day I had a shipping label in my email. I sent it to them and 9 days later it was back at my doorstep! That includes shipping both ways and it didn't cost me a dime and they didn't even ask what happened. Absolutely awesome turnaround time and excellent customer service. I've read about other brands having weeks and months for turnaround time (again, that's what I read online so I'm not sure if that's the norm or not).I just found it interesting. I use Vortex optic myself and have done so for a while, not just scopes but spotters and bino's as well. All good and for a reasonable price. Leupy has priced itself out of my realm and NF was already out.
Never had issue one and if I did, I'm sure the folks at Vortex would step up.
Like K&N filters, the deale network is outstanding. I know, I'm one......