Euro optic vs. Planet Optics

[Tikkamike]

I was looking at spending just shy of $2000 today and optics planet had a better price by $4 and fre shipping and a 5% off "sitewide" coupon... well I punched in the code and it didnt work so I called customer service and they said my particular items were exempt from the "SITEWIDE" 5% off I ask if there was anything they would do to make up for the misleading info and they wouldnt so I called Eurooptic and told them what happened he ask me to hold and about 30 seconds later he comes back and says he will match their price with an additional 5% off. So I placed my order. I like a business that runs like that. 5% isnt much but on my order it was almost $100 so I am pleased! I will be looking at Euro optic next time I need optics or mounts.

 

[Joel Russo]

Alex, the owner of Euro Optic, and I have spent some time together in our prior careers in the military and LE. He is absolutely one of the best business men in our industry.

 

[HARPERC]

Good to know. I look at Euro Optic, but have always hesitated. i won't any longer.

 

[Pdvdh]

Re: Euro Optics

Yeah, thanks Joel for sharing that information.

 

[Jluck]

eurooptic is doing something for me I thought I could never get done, One email to them and "AJ" started working miracles. I don't want to say too much now but even if it don't work out they went the extra mile (or the 5,551 miles in my case).

I will be a customer for life!

 

[Guy Montag]

Euro optic is pretty much as good as it gets in terms of CS and the breadth and quality of gear and firearms they carry, deal with confidence.

 

[baranx4]

Euro optics has been helpful in the past. Good company to do business with, I can't wait till they open a showroom. If you have been to their location, you know what I mean.

I would also recommend from first hand libertyoptics and cameralandny
all three are great to work with.

 

[Tikkamike]

Update: Somehow, and I assume someone from here alerted them. Optics planet caught wind that I was disgruntled. I got a PM from an account that was just created and had no posts so I assume it was created as a way to contact me. Anyhow the message was an apology for how the situation was handled and they ask for my contact info. The next day I got a phone call with another apology and an explaination of how things went and how they should have gone. It was a very nice touch of customer service that I did not expect. I even got a complimentary coupon code. So in hind site I have to say both optics planet and euro optic are great companies to deal with. I would not hesitate to do business with either and if I have any issues at OP again the guy told me to ask for him personally. Nice touch! I am glad there are still companies like these 2 out there. to me $2k is a lot of money but to a big company like that they probably dont even notice that I didnt buy from them.

 

[Jluck]

Update: Somehow, and I assume someone from here alerted them. Optics planet caught wind that I was disgruntled. I got a PM from an account that was just created and had no posts so I assume it was created as a way to contact me. Anyhow the message was an apology for how the situation was handled and they ask for my contact info. The next day I got a phone call with another apology and an explaination of how things went and how they should have gone. It was a very nice touch of customer service that I did not expect. I even got a complimentary coupon code. So in hind site I have to say both optics planet and euro optic are great companies to deal with. I would not hesitate to do business with either and if I have any issues at OP again the guy told me to ask for him personally. Nice touch! I am glad there are still companies like these 2 out there. to me $2k is a lot of money but to a big company like that they probably dont even notice that I didnt buy from them.

That's good to hear they made it better but too bad it shouldn't have to come to a reaction of a forum thread.

 

[Jscrapmetal]

Euro Optics is the best. Just ordered a Zeiss Diavari from them and hands down the best service I have ever had.