Bragging on Zeiss warranty

mountainman56

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Joined
Mar 27, 2014
Messages
754
Location
West Texas
Some days things go well and some days things go "well sh!t". I recently had one of the second kind while trying to remove the brake on an old Saturn custom. I did not want to put the barrel in my good barrel vise as it tends to mark the barrel somewhat and I wasn't re-finishing this one, so I put it in my bench vise with the plastic inserts I use on my AR barrels. Naturally I was too lazy to remove the brand new, recently installed scope from the action and naturally the plastic inserts picked this time to break, dropping the whole shebang down onto the concrete. The first thing to hit was the eyepiece driving it cattywampus on the threads. &%*#[email protected]*!

My friend was waiting for this rifle so I tried to find a replacement 3.5-10x44 Conquest only to find they were discontinued and an exact replacement with #20 reticle was hard to come by. Also sent the old one off to be repaired at my expense thinking I would just keep it when it came back as I always seem to need a good scope. A replacement was eventually found and installed and everybody was happy........everybody but me that is as I still hadn't heard from Zeiss (3 weeks). Finally got ahold of the repair department only to be told by the very helpful gal that seeing as how that model was discontinued they no longer repaired it. I was told my options were to replace it with a 4-12x50 terra with the reticle of my choice. The surprise came at the cost...........absolutely zero, including shipping "because we can't repair yours"

The scope arrived today, and while it's not a Conquest it's very clear and I think the rz8 reticle will work perfectly in my new 6.5-284 build. I have not used Zeiss in the past but I think they just won themselves a new customer for my lighter rifles.
 

mountainman56

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Joined
Mar 27, 2014
Messages
754
Location
West Texas
What model is it if its NOT a Conquest
It is a Terra. They still make the Conquest, just no longer in 3.5-10x44. The Terra is their cheaper model, however, I could have wound up with nothing. It's very clear and I'm more than pleased. Midway lists it for $559.99.
 

mountainman56

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Joined
Mar 27, 2014
Messages
754
Location
West Texas
FYSA >>> American Rifleman | Zeiss Terra 3-9X 42 MM Review

A friend has the same scope in the article on his .270 Win and a 3-9x40 Conquest on his daughter's .243 Win and I cannot tell the difference between the two.

Thanks for the link FEENIX. I am very pleased with Zeiss and very pleased with my new scope. I thought after my "Charlie Foxtrot" that I was going to be out the entire cost. My first Zeiss but not my last.
 

bcranch

Member
Joined
Jan 27, 2015
Messages
16
I had sone thing similar happen to me, elevation adjustment went out after I accidentally maxed it out. Sent it back and they replaced not only the elevation but also the wind age since they didn't have an exact match in stock. Same cost as above, nothing. Good service for my mistake.
 

hesse

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Joined
Feb 1, 2015
Messages
108
Location
michigan
I have four of the conquest scopes and have never needed to have them fixed knock on wood. but I have had to replace the dust covers two times. at no cost and it is so nice when you call them customer service is in the good old USA.
 

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