.300 Dakota
Well-Known Member
Just the facts here. Not stating I'm mad or they're wrong. Not saying anything other than this was the exchange between myself and the Spokesperson for AG Customer Service. Photos attached that I sent them. Each one can make up their own mind if I should have even contacted them or not. Maybe I'm totally wrong for having done so. Maybe my issues aren't bad as long as I got something in a reasonable amount of time. Everything you need to know is in the exchange below. Copy and paste from my email today.
Order # EI131
I received my first AG custom ordered stock Friday night. Great communication and a nice personal touch in reminding me it was on the way and when it would be delivered.
It is truly a beautiful stock, and the color scheme would be perfect for hunting in my area. My problem is that the barrel channel was inlet for the Proof Sendero contour, NOT the Proof Sendero LITE that I ordered and was invoiced. The barrel I have is .800" straight taper from 6" past the shank. I allowed for a decent gap around the barrel to ensure ease of free floating by ordering the Lite version, which is still a little wider than .800". The channel on the stock I received is massive and swallows the .800" barrel completely. I have a .900" Benchmark carbon Fiber barrel that went into this thing with about enough excess space around that as I'd wanted around the intended barrel in the intended Sendero Lite inlet. Pictures attached. So a beautiful stock, it truly is, and it's a shame I can't use it unless I order a new barrel with much larger contour, which I have found - and it's 32" long at .900". The idea was to have a mid-weight, nicely balanced rifle. This is a wildcat caliber. A rare .277 caliber barrel is required in a fast twist. Aggressive fluting was going to bring the weight of the intended barrel to within spec, so it would balance relatively well in the Alpine Hunter stock. With this other barrel available, it is going to be so top heavy, I'll need a tripod to support the forend. Not to mention the additional $500 cost of another new barrel. Offhand shooting will be out of the question.
That's my only option without waiting months. Unless I can get Pure Precision to custom cut me another one of your blanks they call the Altitude in about 4 weeks (optimistic) that will correctly fit the barrel I need to use. Maybe I can use this thing for something besides a paperweight sometime before I die or have to sell off my collection due to age and health. Had the same thing happen with McMillan, except they inlet for a short action rather than a long that they even invoiced correctly.
I would also like to warn you not to allow whoever packaged this thing to wrap Christmas gifts at the company Christmas party. It's more than a small miracle it even made it here, and especially with the bottom metal still inside. They should understand you have to pull the opening between the top box flaps together before sticking a single piece of tape down the center, which will not hold onto a small fraction of an inch of cardboard when not closed together before taping. If the pieces across had not held, I'd have no idea that this was even a miscommunication between orders receiving and production.
Good help is darn near impossible to find nowadays, regardless of what business you're in. Unfortunately, every company operating here has to settle for the employee who is willing to come to work sometimes, and actually complete some work on some days. That's why we have foreign labor taking jobs. Thank God for them, or we'd never have anything made anymore to any degree of craftsmanship or even mediocre quality.
I've had so many orders like this fall through the cracks and come to me unusable, I can't even begin to count them all. I have now come to expect problems with each and every order. To that end, my expectations here were met. If I find companies who deliver exactly what was intended, I keep using them and recommend them highly on many national forums and local events. I don't have many on that list. It is exceptionally rare now, though was commonplace 40 - 45 years ago. The only question then was who would give you the best price and/or use the best materials.
I design new cartridges and the guns in which to fire them. I can't meet deadlines or testing dates because issues like this are so plentiful. Still working on my list of reliable suppliers. I will, no doubt, be looking for a real job soon. I don't know much about stock-making, but I do know how to correctly package items for shipping. I can guarantee if you hired me that you'd never get a complaint about loose packaging ever again. I can also eyeball a barrel channel and action inlet and tell if it's a long or short action and whether it's a Proof Sendero contour barrel channel inlet or a 3B or a Remington Sporter, or Sendero Lite in the QA department. I work 7 days most weeks and do lots of traveling for work. I have an extremely high work ethic, haven't missed a day in enough years I can't recall the last time, and a strong desire to get it right. If you have an opening come available, I think I am qualified to improve your business once I go bankrupt in mine trying to build new guns and cartridges.
Merry Christmas, and I wish God's richest blessings to you all. Sincerely. Especially the nice person who sent me a personal text with a heads up on delivery of my beautiful paperweight. I know your business is thriving and this little issue is totally meanless. I don't really have any expectations following this message. Even if you offered to remake the stock with correct channel inlet, the time needed would be too great. I may can put enough weight inside the buttstock to counter balance the huge replacement barrel, but it would require actual cement being poured inside and allowed to dry. (Specialty barrels are usually made in single runs a year by the reputable makers. That's months out if I don't get the one available.) Weight would be 10 pounds out of range, at least.
You do a great job on the stocks from Pure Precision (formerly Mesa Precision), Remington (Alpha 1), Weatherby, and my Privateer I got from a 3rd party retailer last year. This one not working was a dagger for my design. Hopefully you always have plenty of happy customers and never have to deal with the likes of me and my one-off project.
Photos NOW attached.
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3 attachments
Attachment20251205_195605.jpg
Attachment20251205_201932.jpg
Attachment1ce5f82c-cb58-4d93-9f33-a77a132a2965.jpg
S
[email protected]
to me
5 hours agoDetails
Good morning,
We get packages in from UPS all the time that look like they have been run over by a truck. I can assure you that your package did not leave our building looking like that. We are glad your stock was not damaged. Hope you have a Merry Christmas.
Staci
AG Composites
Order # EI131
I received my first AG custom ordered stock Friday night. Great communication and a nice personal touch in reminding me it was on the way and when it would be delivered.
It is truly a beautiful stock, and the color scheme would be perfect for hunting in my area. My problem is that the barrel channel was inlet for the Proof Sendero contour, NOT the Proof Sendero LITE that I ordered and was invoiced. The barrel I have is .800" straight taper from 6" past the shank. I allowed for a decent gap around the barrel to ensure ease of free floating by ordering the Lite version, which is still a little wider than .800". The channel on the stock I received is massive and swallows the .800" barrel completely. I have a .900" Benchmark carbon Fiber barrel that went into this thing with about enough excess space around that as I'd wanted around the intended barrel in the intended Sendero Lite inlet. Pictures attached. So a beautiful stock, it truly is, and it's a shame I can't use it unless I order a new barrel with much larger contour, which I have found - and it's 32" long at .900". The idea was to have a mid-weight, nicely balanced rifle. This is a wildcat caliber. A rare .277 caliber barrel is required in a fast twist. Aggressive fluting was going to bring the weight of the intended barrel to within spec, so it would balance relatively well in the Alpine Hunter stock. With this other barrel available, it is going to be so top heavy, I'll need a tripod to support the forend. Not to mention the additional $500 cost of another new barrel. Offhand shooting will be out of the question.
That's my only option without waiting months. Unless I can get Pure Precision to custom cut me another one of your blanks they call the Altitude in about 4 weeks (optimistic) that will correctly fit the barrel I need to use. Maybe I can use this thing for something besides a paperweight sometime before I die or have to sell off my collection due to age and health. Had the same thing happen with McMillan, except they inlet for a short action rather than a long that they even invoiced correctly.
I would also like to warn you not to allow whoever packaged this thing to wrap Christmas gifts at the company Christmas party. It's more than a small miracle it even made it here, and especially with the bottom metal still inside. They should understand you have to pull the opening between the top box flaps together before sticking a single piece of tape down the center, which will not hold onto a small fraction of an inch of cardboard when not closed together before taping. If the pieces across had not held, I'd have no idea that this was even a miscommunication between orders receiving and production.
Good help is darn near impossible to find nowadays, regardless of what business you're in. Unfortunately, every company operating here has to settle for the employee who is willing to come to work sometimes, and actually complete some work on some days. That's why we have foreign labor taking jobs. Thank God for them, or we'd never have anything made anymore to any degree of craftsmanship or even mediocre quality.
I've had so many orders like this fall through the cracks and come to me unusable, I can't even begin to count them all. I have now come to expect problems with each and every order. To that end, my expectations here were met. If I find companies who deliver exactly what was intended, I keep using them and recommend them highly on many national forums and local events. I don't have many on that list. It is exceptionally rare now, though was commonplace 40 - 45 years ago. The only question then was who would give you the best price and/or use the best materials.
I design new cartridges and the guns in which to fire them. I can't meet deadlines or testing dates because issues like this are so plentiful. Still working on my list of reliable suppliers. I will, no doubt, be looking for a real job soon. I don't know much about stock-making, but I do know how to correctly package items for shipping. I can guarantee if you hired me that you'd never get a complaint about loose packaging ever again. I can also eyeball a barrel channel and action inlet and tell if it's a long or short action and whether it's a Proof Sendero contour barrel channel inlet or a 3B or a Remington Sporter, or Sendero Lite in the QA department. I work 7 days most weeks and do lots of traveling for work. I have an extremely high work ethic, haven't missed a day in enough years I can't recall the last time, and a strong desire to get it right. If you have an opening come available, I think I am qualified to improve your business once I go bankrupt in mine trying to build new guns and cartridges.
Merry Christmas, and I wish God's richest blessings to you all. Sincerely. Especially the nice person who sent me a personal text with a heads up on delivery of my beautiful paperweight. I know your business is thriving and this little issue is totally meanless. I don't really have any expectations following this message. Even if you offered to remake the stock with correct channel inlet, the time needed would be too great. I may can put enough weight inside the buttstock to counter balance the huge replacement barrel, but it would require actual cement being poured inside and allowed to dry. (Specialty barrels are usually made in single runs a year by the reputable makers. That's months out if I don't get the one available.) Weight would be 10 pounds out of range, at least.
You do a great job on the stocks from Pure Precision (formerly Mesa Precision), Remington (Alpha 1), Weatherby, and my Privateer I got from a 3rd party retailer last year. This one not working was a dagger for my design. Hopefully you always have plenty of happy customers and never have to deal with the likes of me and my one-off project.
Photos NOW attached.
--
3 attachments
Attachment20251205_195605.jpg
Attachment20251205_201932.jpg
Attachment1ce5f82c-cb58-4d93-9f33-a77a132a2965.jpg
S
[email protected]
to me
5 hours agoDetails
Good morning,
We get packages in from UPS all the time that look like they have been run over by a truck. I can assure you that your package did not leave our building looking like that. We are glad your stock was not damaged. Hope you have a Merry Christmas.
Staci
AG Composites