Roughrice
Well-Known Member
Just a quick positive note on Burris warranty service!
I have a Burris Signature Select 3-12x44 that had the reticle suddenly cant about 15 degrees.
I emailed Burris about it and got a return email the next day with a RMA number, questionnaire to fill out and instructions to mail it to them.
On the questionnaire, I was required to put all of the pertinent information and the purchase receipt of where and when I bought it. I replied that I bought it used from a member on the LRH sight a few years ago. I figured I was screwed at that point but I sent it in anyway.
Well, I got another email Friday stating that they have received the scope and a service technician will inspect soon.
On Monday, I got another email stating that the scope cannot be repaired and that a new Signature HD 3-15x44 will be mailed (with tracking) to me and should be here within a week or two.
Of course I haven't gotten it yet but that was a great warranty experience from another great American scope company.
I have a Burris Signature Select 3-12x44 that had the reticle suddenly cant about 15 degrees.
I emailed Burris about it and got a return email the next day with a RMA number, questionnaire to fill out and instructions to mail it to them.
On the questionnaire, I was required to put all of the pertinent information and the purchase receipt of where and when I bought it. I replied that I bought it used from a member on the LRH sight a few years ago. I figured I was screwed at that point but I sent it in anyway.
Well, I got another email Friday stating that they have received the scope and a service technician will inspect soon.
On Monday, I got another email stating that the scope cannot be repaired and that a new Signature HD 3-15x44 will be mailed (with tracking) to me and should be here within a week or two.
Of course I haven't gotten it yet but that was a great warranty experience from another great American scope company.
