Just wanted to post kudos to Leica's customer service. I purchased a pair of Geovid 3200.com 10x42's that arrived on Friday afternoon. I could not for the life of me get the bluetooth connection to work over the weekend (neither the app nor the kestrel), and was frustrated as many have been at the thought of spending that kind of money on something that didn't work. I spent a fair amount of time doing my internet searches and trying various things that didn't really get me anywhere over the weekend.
I called Leica's CS this morning and was put in touch with Mr. Hamilton Boykin. Left a VM and he called back a few hours later. A 20 minute phone call, and all is up and running as it should be. I'm not really sure what we did different over the course of the phone call, but certainly can't eliminate user error as the cause of my initials struggles.
Regardless, Mr. Boykin was patient, thorough, and professional in his help, and wanted to post something in appreciation for the support they provided.
I called Leica's CS this morning and was put in touch with Mr. Hamilton Boykin. Left a VM and he called back a few hours later. A 20 minute phone call, and all is up and running as it should be. I'm not really sure what we did different over the course of the phone call, but certainly can't eliminate user error as the cause of my initials struggles.
Regardless, Mr. Boykin was patient, thorough, and professional in his help, and wanted to post something in appreciation for the support they provided.
