Primary Arms Customer Service Is Amazing!

[Vamike9]

Long story short, I've been in or around the firearms community for most of my life.
I've seen the good, bad and the ugly...
Primary Arms recently took in a damaged optic that someone sent me from another selling forum.
The optic still worked but the prior user had severely overtightened the scope ring caps resulting in a partially dented scope main tube?... yeah, I thought the same thing.

Nonetheless, contacted PA to see what I could do, and to my surprise they sent out a free shipping label, took it in and upgraded me to a newer better model at no charge!

This happened in about 2 weeks, very fast turnaround under this Covid19 thing.

I just had to tell you guys that PA is awesome

 

[sierracharlie338]

Yeah they are pretty squared away. I wish their showroom was open so I could go in and pick stuff up but it is what it is I suppose. Minor complaint but I know it will go back to normal.

 

[762x51]

PA is one of the best out there for price and customer service. i bet i spend $1-$2k there each year. before this COVID panic, they would have sales once a week it seemed. also, one of their PA branded red dots went out on me last year. it was out of warranty by several years but they still gave me a $50 gift card when they couldnt repair it. better than nothing.

 

[SteelBanger]

Ugh, I hate Primary Arms ... they take way too much of my money every year!

 

[FEENIX]

Ugh, I hate Primary Arms ... they take way too much of my money every year!

LOL!

 

[Lowlander]

I've never had to send anything back to them but I do have some of their branded scope mounts and a cheap PA 4-14x scope that has been a good scope. It's just a beater scope on my 18" 6.8spc but it works, I would buy another if I needed one.

I too spend a good chunk of change with them each year. I've never had a single issue, great to see that they have good customer service if I ever need it.