Bear basin outfitters

Discussion in 'General Discussion' started by birddog67, Jan 4, 2014.

  1. birddog67

    birddog67 Well-Known Member

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    Has any one bought from them ? , my wife orders me 3 different Swarovski items on one order , they charged her card then said they had no stock ? Asked for a refund and still no credit to the account , I have tried calling them , recording leaving a message . Need some suggestions what to do next , never have this happen before dealing with ordering on the internet .

    Thanks
     
  2. FEENIX

    FEENIX Well-Known Member

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    Notify credit card NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! lightbulblightbulblightbulb
     
  3. SidecarFlip

    SidecarFlip Well-Known Member

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    Feenix is right on. Call your card company and do a chargeback for the full amount. You'll have to submit a written (faxed or e-mailed to you form from your card issuer).

    The Federal Trade Comission has rules and mandates in place for that.

    I don't play with that crap and I won't tolerate it. I'm in business doing the same in a different venue and I constantly communicate with my customers if there is any delay or I run out of stock on a particular item.

    Thats just good business plain and simple.
     
  4. Lost creek

    Lost creek Well-Known Member

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    I have bought 3 scopes from them and they have been great to deal with.
     
  5. SidecarFlip

    SidecarFlip Well-Known Member

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    In this focked up economy, a small misstep or lax management can take a reputable organization and make it insolvent and/or cause grief for the customer, real quick.

    Case in point, Wonder Bread.
     
  6. birddog67

    birddog67 Well-Known Member

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    They did contact me today and Monday I will
    Have a tracking number or my card
    Will be credit to my account .
     
  7. FEENIX

    FEENIX Well-Known Member

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    Glad to know it worked out OK!
     
  8. SidecarFlip

    SidecarFlip Well-Known Member

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    Good.

    As an aside you didn't need to start the other thread, one was sufficient.