Exceptional customer service from Redding

[mullmann03]

I set up my redding Ultramag press last night. My father and I built a new counter for the cabinets in my garage and I just got around to reloading last night. I mounted the press and noticed the ball on the end of the lever had cracked. I spent less than five minutes on the phone with redding today and they are mailing me a new piece. I wish all customer service and warranty claims were this easy. The service tech I spoke with even admitted they have had issues with those pieces. How often does that happen that a company admits a problem to customers? My experience is limited for warranty claims, but normally they tell you it was something you must have done. Anyways Im glad I have more of there products in case something else fails I know they will back it with no questions asked.

 

[Dhammer]

Thats awesome!!!! There's a few good ones out there. Wish I had that luck with leoupold. I've heard great things about Redding. I have had great luck with RCBS too, even when fault was mine.

Now that I'm getting into longer shooting again, and want to start competing again once my back will hold up to a day of recoil. I'm looking at the Redding's going into the stable as well. I'm lucky to have a store that caters to competitive shooters about 2 hours away. They only had positive to say about Redding as well and that it was really only choice for what I wanted to do. Def feel better about spending that kind of coin when I hear things like this.

 

[jonthomps]

Every time I've contacted Redding they have been absolutely awesome to deal with. Glad you had the same experience.

 

[reeldawg]

I have emailed them a few times with minnor issues that were my fault. They have sent me replacements parts every time. Their customer service is awesome.

Jay