RCBS customer service

[bigdumboy]

Good Afternoon everyone just wanted to put in a plug rcbs. Got some new Lapua 6.5 Creedmoor brass with the smaller flash hole. E-mailed the customer service at RCBS to see if I could order depriming plug to fit the dies I have now. The gentleman emailed me back in two days and told me one was in the mail to fit the new brass. In this day of **** poor customer service thought this was something special I am a customer for life. Just my two cents worth.

 

[jb1023]

I had a similar experience today. I called up and told the RCBS CS rep that I needed a larger mandrel for my FL die as the stock one was not opening the mouth as much as I needed. He said they had 2 types of mandrel in the size I was looking for and that he would send them both to me for free.

Lee Precision and Frankford Arsenal have done similar in the past as well.

 

[Dosh]

RCBS is great, I've had great service from Nikon also.

 

[N2TRKYS]

I've never gotten bad service from RCBS. They rock!!!

 

[squeeeeze]

I too have had great cs from RCBS. They stand behind their products and warranty.

 

[Gene]

They always have been;always will be.