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USPS Messed up AGAIN
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<blockquote data-quote="yorke-1" data-source="post: 2580531" data-attributes="member: 11960"><p>If everyone had an opportunity to spend time in a major hub for any delivery company, they'd have a different perspective. There's a lot more work going into getting packages/mail to the correct location than most people think. </p><p></p><p>The carriers get blamed when an item gets delayed or misdelivered, even though the shipper put an incomplete or incorrect address on the package. The carrier gets blamed for damaged packages, even though the shipper used improper or insufficient packaging. The carrier gets blamed when packages are stolen off of porches or out of mailboxes, even though the customer lives in a high-crime area. The carrier gets blamed when a package isn't delivered, even though the house is inaccessible because of locked gates, unsafe road conditions, or aggressive animals. The carrier gets blamed when a package isn't delivered because a homeowner doesn't/won't properly mark their <strong>actual</strong> address. (It's amazing how many homeowners deliberately mislabel their house).</p><p></p><p>Customers get mad that they have multiple drivers rotating through their area, but still want service 6-7 days a week. Customers get mad about late deliveries but complain if their packages get delayed until the next day. Customers get mad about late deliveries, then complain that drivers are driving too fast in their neighborhood. Customers get mad when packages get delayed for weather issues because "they got their 4 WD truck down the road just fine". Customers get mad when the driver can't find their house, but the same customer won't put a valid phone number on the package so the driver can call and ask for help. </p><p></p><p>I can keep going, but until the customers change their perspective, they'll never change their perception.</p></blockquote><p></p>
[QUOTE="yorke-1, post: 2580531, member: 11960"] If everyone had an opportunity to spend time in a major hub for any delivery company, they'd have a different perspective. There's a lot more work going into getting packages/mail to the correct location than most people think. The carriers get blamed when an item gets delayed or misdelivered, even though the shipper put an incomplete or incorrect address on the package. The carrier gets blamed for damaged packages, even though the shipper used improper or insufficient packaging. The carrier gets blamed when packages are stolen off of porches or out of mailboxes, even though the customer lives in a high-crime area. The carrier gets blamed when a package isn't delivered, even though the house is inaccessible because of locked gates, unsafe road conditions, or aggressive animals. The carrier gets blamed when a package isn't delivered because a homeowner doesn't/won't properly mark their [B]actual[/B] address. (It's amazing how many homeowners deliberately mislabel their house). Customers get mad that they have multiple drivers rotating through their area, but still want service 6-7 days a week. Customers get mad about late deliveries but complain if their packages get delayed until the next day. Customers get mad about late deliveries, then complain that drivers are driving too fast in their neighborhood. Customers get mad when packages get delayed for weather issues because "they got their 4 WD truck down the road just fine". Customers get mad when the driver can't find their house, but the same customer won't put a valid phone number on the package so the driver can call and ask for help. I can keep going, but until the customers change their perspective, they'll never change their perception. [/QUOTE]
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