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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Leupold warranty service
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<blockquote data-quote="Tumbleweed" data-source="post: 2422462" data-attributes="member: 9281"><p>I have experience with their warranty department many times in dealing with customers' scope failures. If it's return to zero, tracking related or poi is shifting, I learned to simply tell them that the "scope lost zero". If you try to provide proof of the failure or talk them through how you reached that conclusion, they will dig their heels in and become very difficult to deal with. As if their products can't or don't fail. Customer service goes to hell at that point. </p><p></p><p>The invoices usually indicate that no problems were found in testing, but there's always replacement parts listed on that same invoice and magically, the optic starts performing again. </p><p>As far as repair vs. new, they have always been able to repair the existing units. In my mind with any scope manufacturer, I'd prefer a repaired unit vs. new anyway. I feel that's there's been more time and care gone into the repair compared to something that's just been mass produced with no testing.</p></blockquote><p></p>
[QUOTE="Tumbleweed, post: 2422462, member: 9281"] I have experience with their warranty department many times in dealing with customers' scope failures. If it's return to zero, tracking related or poi is shifting, I learned to simply tell them that the "scope lost zero". If you try to provide proof of the failure or talk them through how you reached that conclusion, they will dig their heels in and become very difficult to deal with. As if their products can't or don't fail. Customer service goes to hell at that point. The invoices usually indicate that no problems were found in testing, but there's always replacement parts listed on that same invoice and magically, the optic starts performing again. As far as repair vs. new, they have always been able to repair the existing units. In my mind with any scope manufacturer, I'd prefer a repaired unit vs. new anyway. I feel that's there's been more time and care gone into the repair compared to something that's just been mass produced with no testing. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Leupold warranty service
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