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Kuiu.....bummed out....
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<blockquote data-quote="SidecarFlip" data-source="post: 1151653" data-attributes="member: 39764"><p>You have to keep in mind that in Seattle, they are 4 hours difference in time than we are we are EST and they are PST. I just waited until lunchtime and called them and had no issue whatsoever.</p><p></p><p>I understand having a conversation, I'm 'old school' too. In fact, I'm old.....66.</p><p></p><p>Rainypass is the authorized (by KUIU) repair facility and warranty investigation facility. I asked Jason about it and he directed me to them....</p><p></p><p>I believe your issue will be a warranty replacement but you have to send them to Rainypass. I think it cost me 12 bucks (USPS Priority Mail, Insured, receiver signature required). They got there in 4 days. If you send them USPS online, the tracking comes into your inbox...</p><p></p><p>When my repair was completed, I got an e-mail from Rainypass to the effect that they were coming back.</p><p></p><p>You must visit the website and fill out the PDF form and enclose it with the garment.</p><p></p><p>Keep in mind that Rainypass repairs more than just KUIU. I believe they do Sitka as well.</p></blockquote><p></p>
[QUOTE="SidecarFlip, post: 1151653, member: 39764"] You have to keep in mind that in Seattle, they are 4 hours difference in time than we are we are EST and they are PST. I just waited until lunchtime and called them and had no issue whatsoever. I understand having a conversation, I'm 'old school' too. In fact, I'm old.....66. Rainypass is the authorized (by KUIU) repair facility and warranty investigation facility. I asked Jason about it and he directed me to them.... I believe your issue will be a warranty replacement but you have to send them to Rainypass. I think it cost me 12 bucks (USPS Priority Mail, Insured, receiver signature required). They got there in 4 days. If you send them USPS online, the tracking comes into your inbox... When my repair was completed, I got an e-mail from Rainypass to the effect that they were coming back. You must visit the website and fill out the PDF form and enclose it with the garment. Keep in mind that Rainypass repairs more than just KUIU. I believe they do Sitka as well. [/QUOTE]
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