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Kimber Rifles - Stay away!
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<blockquote data-quote="UniqueUserName" data-source="post: 1282484" data-attributes="member: 92845"><p>If I buy a used 2012 car with a defective Takata airbag, they're going to replace it. If they tell me that their rifle was built out-of-spect and is not reparable, I expect them to replace it with the closest equivalent that they have in their lineup. I've had experience with Remington, Ruger, Bushnell, Leupold and others and they have made no bones about replacing defective parts or entire merchandise.</p><p></p><p>A while back I purchased a second hand Remington 700 LVFS. It was one of the ones that developed a sticky buttpad. I contacted Remington and they immediately sent me a new stock, fixing the quality problem and scoring high points for customer service. I got to thinking, I'd like to do a camo paint scheme on one of these stocks, so I decided to contact Limbsaver to see if I could purchase a new pad to put on the original stock. The woman shared how embarrassed that the entire company was that there was a bad batch of these that went out (this was obviously a very big deal inside the company). I explained to her that Remington had made me whole and replaced the stock with a brand new one and that I just wanted to buy a replacement pad so that I could paint the other stock. She absolutely would not hear of it and insisted on sending me a replacement pad free of charge. This level of service and commitment to consumers, in my experience, seems to be the norm rather than the exception in this industry.</p><p></p><p>All companies will make mistakes and either experience service or quality problems at some point. Great companies go out of their way to minimize the negative effect on their customers, protecting their reputations and building brand loyalty.</p><p></p><p>Kimber failed on quality and then compounded it by failing miserably on customer service. They are deserving of neither a good reputation nor customer loyalty. Not when their competitors soundly stomp them on both commitment to quality and customer service.</p></blockquote><p></p>
[QUOTE="UniqueUserName, post: 1282484, member: 92845"] If I buy a used 2012 car with a defective Takata airbag, they're going to replace it. If they tell me that their rifle was built out-of-spect and is not reparable, I expect them to replace it with the closest equivalent that they have in their lineup. I've had experience with Remington, Ruger, Bushnell, Leupold and others and they have made no bones about replacing defective parts or entire merchandise. A while back I purchased a second hand Remington 700 LVFS. It was one of the ones that developed a sticky buttpad. I contacted Remington and they immediately sent me a new stock, fixing the quality problem and scoring high points for customer service. I got to thinking, I'd like to do a camo paint scheme on one of these stocks, so I decided to contact Limbsaver to see if I could purchase a new pad to put on the original stock. The woman shared how embarrassed that the entire company was that there was a bad batch of these that went out (this was obviously a very big deal inside the company). I explained to her that Remington had made me whole and replaced the stock with a brand new one and that I just wanted to buy a replacement pad so that I could paint the other stock. She absolutely would not hear of it and insisted on sending me a replacement pad free of charge. This level of service and commitment to consumers, in my experience, seems to be the norm rather than the exception in this industry. All companies will make mistakes and either experience service or quality problems at some point. Great companies go out of their way to minimize the negative effect on their customers, protecting their reputations and building brand loyalty. Kimber failed on quality and then compounded it by failing miserably on customer service. They are deserving of neither a good reputation nor customer loyalty. Not when their competitors soundly stomp them on both commitment to quality and customer service. [/QUOTE]
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