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<blockquote data-quote="brcfo_outdoors" data-source="post: 2590025" data-attributes="member: 113623"><p>They have had a reputation for poor customer service in general over the last few year, maybe it has improved. I placed an order with them directly to get the radio ear pieces they used to make that were phenomenal, and it was like my order vanished. It never came, it was never canceled, my emails weren't responded to, I couldn't get through on the phone, and I think my credit card still got charged. My buddy is law enforcement and gets the red carpet treatment. Perhaps it is just my luck. I have a used their lights and muzzle devices for years and have never had anything break so I haven't had to go back to them, but I just deal with their distributors even though I live like an hour from their headquarters and went to college down the freeway from them.</p></blockquote><p></p>
[QUOTE="brcfo_outdoors, post: 2590025, member: 113623"] They have had a reputation for poor customer service in general over the last few year, maybe it has improved. I placed an order with them directly to get the radio ear pieces they used to make that were phenomenal, and it was like my order vanished. It never came, it was never canceled, my emails weren't responded to, I couldn't get through on the phone, and I think my credit card still got charged. My buddy is law enforcement and gets the red carpet treatment. Perhaps it is just my luck. I have a used their lights and muzzle devices for years and have never had anything break so I haven't had to go back to them, but I just deal with their distributors even though I live like an hour from their headquarters and went to college down the freeway from them. [/QUOTE]
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