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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Besides BEST Quality, THIS is Why I Buy Swarovski;)
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<blockquote data-quote="Ingwe" data-source="post: 1517042" data-attributes="member: 35101"><p>Last month I ordered a custom calibrated PXC ballistic turret from Swarovski.</p><p></p><p>About a week later I received Tracking Info from FedEx that my turret was on it's way....so far so good until Tracking stated that my package was delivered and signed...BY ME!</p><p></p><p>I then called Swarovski Customer Service and explained everything to Jacob Poirier 401-734-1800 ext#2272. Right away Jacob contacted FedEx who began a track on my package..long story short FedEx has no clue what happened to package-great service<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" /></p><p></p><p>Shortly thereafter, Jacob informed me that Swarovski was sending me out a 2nd turret (which I just received) and they also REFUNDED ME EVERYTHING for my trouble.....they even sent me 2 Swarovski caps!</p><p></p><p>So Swarovski ate the cost for something that they had no control of and made their customer happy....THAT'S Customer Service in my opinion.</p><p></p><p>I own about $10,000 worth of their products and service like this makes me proud to be their customer.</p><p></p><p>PS: I was a Leica customer until I had a problem with a pair of Geovids and they gave me the WORST customer service I have ever experienced. I then got rid of ALL of my Leica products and replaced them with Swarovski...and never looked back.</p><p></p><p>Kudo's for Swarovski and Jacob<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /></p></blockquote><p></p>
[QUOTE="Ingwe, post: 1517042, member: 35101"] Last month I ordered a custom calibrated PXC ballistic turret from Swarovski. About a week later I received Tracking Info from FedEx that my turret was on it's way....so far so good until Tracking stated that my package was delivered and signed...BY ME! I then called Swarovski Customer Service and explained everything to Jacob Poirier 401-734-1800 ext#2272. Right away Jacob contacted FedEx who began a track on my package..long story short FedEx has no clue what happened to package-great service:( Shortly thereafter, Jacob informed me that Swarovski was sending me out a 2nd turret (which I just received) and they also REFUNDED ME EVERYTHING for my trouble.....they even sent me 2 Swarovski caps! So Swarovski ate the cost for something that they had no control of and made their customer happy....THAT'S Customer Service in my opinion. I own about $10,000 worth of their products and service like this makes me proud to be their customer. PS: I was a Leica customer until I had a problem with a pair of Geovids and they gave me the WORST customer service I have ever experienced. I then got rid of ALL of my Leica products and replaced them with Swarovski...and never looked back. Kudo's for Swarovski and Jacob;) [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Besides BEST Quality, THIS is Why I Buy Swarovski;)
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