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<blockquote data-quote="gr8fuldoug" data-source="post: 655643" data-attributes="member: 9641"><p>I just received this e-mail from Charles at Zen-Ray:</p><p>Dear Zen-Ray Customer,</p><p> </p><p>You are receiving this email because you have pre-ordered the next generation PRIME HD binoculars. Here at Zen-Ray, we all want to express our gratitude for your trust and support.</p><p> </p><p>We have previously advised our customers that PRIME HD will be ready for volume shipment on Friday May 25th based on our production schedule. Unfortunately, there will be a slight delay in our delivery schedule. We do want you to know that the PRIME HD binoculars have successfully passed our most rigorous production qualification test. During the final assembly of PRIME HD binoculars, our engineers discovered that one of our suppliers provided an incorrect, but very similar part by mistake during the volume production. Although that part could have been used in the PRIME HD system with minimum impact to optical performance that's visible to naked eyes, we decided to reject that part because any other alternative is not acceptable by our quality standard. We have been working very hard with supplier to rectify the problem and minimize the impact on schedule. The latest word from factory is that this issue has been addressed. However, due to lead-time of the new parts, it will push out the product launch to July 5th. We are still working with our factory engineering and production team to look for ways to further improve the current new delivery schedule. We will keep you updated when we make more progress on it.</p><p> </p><p>We fully understand how much inconvenience this may have caused you. Please, we hope that you can accept our most sincere apology. Please feel free to email us if you have any questions.</p><p> </p><p>Sincerely Yours!</p><p> </p><p>Zen-Ray Optics</p></blockquote><p></p>
[QUOTE="gr8fuldoug, post: 655643, member: 9641"] I just received this e-mail from Charles at Zen-Ray: Dear Zen-Ray Customer, You are receiving this email because you have pre-ordered the next generation PRIME HD binoculars. Here at Zen-Ray, we all want to express our gratitude for your trust and support. We have previously advised our customers that PRIME HD will be ready for volume shipment on Friday May 25th based on our production schedule. Unfortunately, there will be a slight delay in our delivery schedule. We do want you to know that the PRIME HD binoculars have successfully passed our most rigorous production qualification test. During the final assembly of PRIME HD binoculars, our engineers discovered that one of our suppliers provided an incorrect, but very similar part by mistake during the volume production. Although that part could have been used in the PRIME HD system with minimum impact to optical performance that's visible to naked eyes, we decided to reject that part because any other alternative is not acceptable by our quality standard. We have been working very hard with supplier to rectify the problem and minimize the impact on schedule. The latest word from factory is that this issue has been addressed. However, due to lead-time of the new parts, it will push out the product launch to July 5th. We are still working with our factory engineering and production team to look for ways to further improve the current new delivery schedule. We will keep you updated when we make more progress on it. We fully understand how much inconvenience this may have caused you. Please, we hope that you can accept our most sincere apology. Please feel free to email us if you have any questions. Sincerely Yours! Zen-Ray Optics [/QUOTE]
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