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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Who makes the best rangefinder
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<blockquote data-quote="jonoMT" data-source="post: 247683" data-attributes="member: 9463"><p>Re: Leica repair policy. I sometimes wonder what formulas the bean counters use to determine these things. Do they take into account dissatisfied customers and potential lost sales - especially with the exponential word-of-mouth on the Internet? I'm not saying they should give somebody a brand new unit but it sure makes me pay attention when I hear of someone made whole at the company's expense. I once broke an Orvis rod and they sent me a nicer one. When I called to let them know they'd sent me somebody else's by mistake, the rep just said, "Sometimes we upgrade our customers. Enjoy it!" And I have. Orvis also has a lifetime customer in me ever since.</p><p></p><p>Two years or more is a pretty good warranty for electronics so that's not much of an issue. But giving even a customer who's willing to pay no options is lame. It just puts that person back in the market where Swarovski, Zeiss, Bushnell, Leupold, Nikon, etc. now have a chance to sell to him.</p></blockquote><p></p>
[QUOTE="jonoMT, post: 247683, member: 9463"] Re: Leica repair policy. I sometimes wonder what formulas the bean counters use to determine these things. Do they take into account dissatisfied customers and potential lost sales - especially with the exponential word-of-mouth on the Internet? I'm not saying they should give somebody a brand new unit but it sure makes me pay attention when I hear of someone made whole at the company's expense. I once broke an Orvis rod and they sent me a nicer one. When I called to let them know they'd sent me somebody else's by mistake, the rep just said, "Sometimes we upgrade our customers. Enjoy it!" And I have. Orvis also has a lifetime customer in me ever since. Two years or more is a pretty good warranty for electronics so that's not much of an issue. But giving even a customer who's willing to pay no options is lame. It just puts that person back in the market where Swarovski, Zeiss, Bushnell, Leupold, Nikon, etc. now have a chance to sell to him. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Who makes the best rangefinder
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