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Rifles, Reloading, Optics, Equipment
Rimfire and Airguns
Warning - Winchester 17HMR ammo
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<blockquote data-quote="mdw717" data-source="post: 1998404" data-attributes="member: 19722"><p>As a follow up....</p><p>Win-Olin did pay to replace my damaged rifle which I had sent back to Ruger. However, Ruger's customer service was absolutely horrible (even cutting them slack for COVID). </p><p>First the customer service rep I was fiiiiinally able to contact only works two days a week! She never told me that up front so I assumed she was just being unresponsive and blowing off my emails asking for status. I actually found this out from my Win-Olin contact.</p><p>Next, after each contact (about bi-weekly) she was asking me to sign the paperwork and send it back to her (I sent it 3 times) or she was having trouble contacting Win-Olin about payment (playing phone tag, etc. ....not daily phone tag, weekly phone tag due to her short work week). Ruger has had the rifle since July 2nd. They were not repairing anything...just shipping out a replacement. </p><p>Two weeks ago, I got fed up waiting on Ruger and purchased a Tikka T1. </p><p>Last week I asked Ruger what is the status of my (now un-needed) rifle. "Oh, we shipped that on Sep 11th. You need to contact your FFL dealer" <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" /> Wow....thanks for notifying me!</p><p>So I have my new Ruger rifle in a box in my safe... waiting for it's next owner. I will never buy another Ruger product!!!!</p><p>I did write Ruger's CEO a letter discussing the corporate wisdom of having customer service reps working two days a week and their inability to provide timely information.</p></blockquote><p></p>
[QUOTE="mdw717, post: 1998404, member: 19722"] As a follow up.... Win-Olin did pay to replace my damaged rifle which I had sent back to Ruger. However, Ruger's customer service was absolutely horrible (even cutting them slack for COVID). First the customer service rep I was fiiiiinally able to contact only works two days a week! She never told me that up front so I assumed she was just being unresponsive and blowing off my emails asking for status. I actually found this out from my Win-Olin contact. Next, after each contact (about bi-weekly) she was asking me to sign the paperwork and send it back to her (I sent it 3 times) or she was having trouble contacting Win-Olin about payment (playing phone tag, etc. ....not daily phone tag, weekly phone tag due to her short work week). Ruger has had the rifle since July 2nd. They were not repairing anything...just shipping out a replacement. Two weeks ago, I got fed up waiting on Ruger and purchased a Tikka T1. Last week I asked Ruger what is the status of my (now un-needed) rifle. "Oh, we shipped that on Sep 11th. You need to contact your FFL dealer" :mad: Wow....thanks for notifying me! So I have my new Ruger rifle in a box in my safe... waiting for it's next owner. I will never buy another Ruger product!!!! I did write Ruger's CEO a letter discussing the corporate wisdom of having customer service reps working two days a week and their inability to provide timely information. [/QUOTE]
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Warning - Winchester 17HMR ammo
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