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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Sig Kilo 8K and BaseMap
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<blockquote data-quote="randycw" data-source="post: 2629539" data-attributes="member: 73174"><p>Just an update in case anyone else runs into the same, or similar, issue.</p><p></p><p>Sig's tech support was not very helpful at all. Acted like I was bothering them with the call. Suggested I pull the battery from the Kilo and then re-calibrate the compass, even though the Sig compass and Basemap compass were in agreement. We tried this -- no improvement. Sig then said it would be best to contact Basemap support. Spent maybe 3 minutes talking to someone.</p><p></p><p>So far Basemap support has been outstanding. They had me try several remote markers and send them bug reports from the app with each attempt. They stayed on the phone the entire time of doing this -- roughly a 30 minute call. They are combing those bug reports now to see what they can sort out. They have contacted me, via email, each of the last 2 days to give me a status update on what they've worked out -- which is not much to report yet, but there does seem to be a bug in the data. They have escalated the issue to the programmers.</p><p></p><p>I am not even a BaseMap customer -- I am running the free version of their app -- and they are treating me like this! I am very likely to upgrade to their Pro (paid) version for the year and see if I can get the functionality out of it that I have enjoyed with onX.</p><p></p><p>I attached a couple of screenshots to demonstrate the issue. The yellow pins are what Basemap interprets from the Sig data. The green pin I manually added to show what the Sig was actually ranging.</p></blockquote><p></p>
[QUOTE="randycw, post: 2629539, member: 73174"] Just an update in case anyone else runs into the same, or similar, issue. Sig's tech support was not very helpful at all. Acted like I was bothering them with the call. Suggested I pull the battery from the Kilo and then re-calibrate the compass, even though the Sig compass and Basemap compass were in agreement. We tried this -- no improvement. Sig then said it would be best to contact Basemap support. Spent maybe 3 minutes talking to someone. So far Basemap support has been outstanding. They had me try several remote markers and send them bug reports from the app with each attempt. They stayed on the phone the entire time of doing this -- roughly a 30 minute call. They are combing those bug reports now to see what they can sort out. They have contacted me, via email, each of the last 2 days to give me a status update on what they've worked out -- which is not much to report yet, but there does seem to be a bug in the data. They have escalated the issue to the programmers. I am not even a BaseMap customer -- I am running the free version of their app -- and they are treating me like this! I am very likely to upgrade to their Pro (paid) version for the year and see if I can get the functionality out of it that I have enjoyed with onX. I attached a couple of screenshots to demonstrate the issue. The yellow pins are what Basemap interprets from the Sig data. The green pin I manually added to show what the Sig was actually ranging. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Sig Kilo 8K and BaseMap
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