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Hunting
Long Range Hunting & Shooting
Sent in rifle for service one year ago - still working on it
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<blockquote data-quote="Smoak352" data-source="post: 1224886" data-attributes="member: 39539"><p>Daily update:</p><p></p><p>I called Cooper this morning and someone new answered the phone. After I explained my whole story she said that I needed to get in touch with Mike, director of manufacturing. I explained that I have talked to Mike for the last two weeks and absolutely nothing has been done and that I have a very expensive hunt in October that is the whole reason for buying this rifle. She places me on hold for a few minutes and comes back on the line. She said you need to call this number and speak to the owner of the company, Hugo Vivero. </p><p></p><p>So I call the number and ask to speak to Hugo and he comes on the line. I explain to him the whole story and how nobody over at Cooper gives a crap about my situation. He was a very nice guy and seemed eager to make the situation right and I have confidence that he will actually get things done. He said that he was going to call Cooper and see what they were doing and personally call me back within 1 hour. </p><p></p><p>Surprisingly, I received a call back from Hugo after about an hour. He said that as we speak, they are adding a new barrel to my rifle and that if it did not shoot that they would send me a new rifle. He said he would personally call me tomorrow and let me know the results. </p><p></p><p>I have faith that Hugo is a man of his word and I won't have to play phone tag with him all week like I did with Mike over at Cooper. Honestly, I just want my rifle to shoot their guarantee, I don't really want to pick from a random list of rifles because my rifle is exactly what I wanted and how I ordered it. I just need something and I need it soon. </p><p></p><p>I will update tomorrow as the details unfold.</p></blockquote><p></p>
[QUOTE="Smoak352, post: 1224886, member: 39539"] Daily update: I called Cooper this morning and someone new answered the phone. After I explained my whole story she said that I needed to get in touch with Mike, director of manufacturing. I explained that I have talked to Mike for the last two weeks and absolutely nothing has been done and that I have a very expensive hunt in October that is the whole reason for buying this rifle. She places me on hold for a few minutes and comes back on the line. She said you need to call this number and speak to the owner of the company, Hugo Vivero. So I call the number and ask to speak to Hugo and he comes on the line. I explain to him the whole story and how nobody over at Cooper gives a crap about my situation. He was a very nice guy and seemed eager to make the situation right and I have confidence that he will actually get things done. He said that he was going to call Cooper and see what they were doing and personally call me back within 1 hour. Surprisingly, I received a call back from Hugo after about an hour. He said that as we speak, they are adding a new barrel to my rifle and that if it did not shoot that they would send me a new rifle. He said he would personally call me tomorrow and let me know the results. I have faith that Hugo is a man of his word and I won't have to play phone tag with him all week like I did with Mike over at Cooper. Honestly, I just want my rifle to shoot their guarantee, I don't really want to pick from a random list of rifles because my rifle is exactly what I wanted and how I ordered it. I just need something and I need it soon. I will update tomorrow as the details unfold. [/QUOTE]
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Sent in rifle for service one year ago - still working on it
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