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Long Range Hunting & Shooting
Sent in rifle for service one year ago - still working on it
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<blockquote data-quote="engineer40" data-source="post: 1222697" data-attributes="member: 90399"><p>The squeaky wheel gets the grease! It's not in my nature speak harshly to people in customer service positions. But I can't deny that when you are not being taken care of, it helps. </p><p></p><p>And document everything! All conversations... </p><p></p><p>I got a Jeep replaced once, and didn't even need to go to court for the lemon law. They gave me my full price back towards another vehicle. It took a year. Finally a regional manager drove over from the other side of the state, took me to lunch, and told me they'd finally own up to their mistake and take care of me. He said it was the only time in 15 years at Jeep he's seen the company give all of the money back to a customer. </p><p></p><p>I had every encounter with them documented. And the final straw was I typed an email explaining how I was going to register a domain called <u><u><a href="http://www.JeepF**kedMeOver.com" target="_blank">www.JeepF**kedMeOver.com</a></u></u> and vinyl letter the entire Jeep vehicle with that website where I would tell my well documented story.</p><p></p><p>Sometimes you just need to kick them in the balls to make sure they know you mean business. Companies don't ignore you intentionally. I too am in a role where I need to make sure my customers are happy. I want them all to by happy... but I have let a few down unintentionally. We all just get busy. But when they let me know how much I let them down, boy I bent over backwards to make sure we didn't lose any future business because of their unhappiness. </p><p></p><p>Hope this helps!</p></blockquote><p></p>
[QUOTE="engineer40, post: 1222697, member: 90399"] The squeaky wheel gets the grease! It's not in my nature speak harshly to people in customer service positions. But I can't deny that when you are not being taken care of, it helps. And document everything! All conversations... I got a Jeep replaced once, and didn't even need to go to court for the lemon law. They gave me my full price back towards another vehicle. It took a year. Finally a regional manager drove over from the other side of the state, took me to lunch, and told me they'd finally own up to their mistake and take care of me. He said it was the only time in 15 years at Jeep he's seen the company give all of the money back to a customer. I had every encounter with them documented. And the final straw was I typed an email explaining how I was going to register a domain called [U][U][URL="http://www.JeepF**kedMeOver.com"]www.JeepF**kedMeOver.com[/URL][/U][/U] and vinyl letter the entire Jeep vehicle with that website where I would tell my well documented story. Sometimes you just need to kick them in the balls to make sure they know you mean business. Companies don't ignore you intentionally. I too am in a role where I need to make sure my customers are happy. I want them all to by happy... but I have let a few down unintentionally. We all just get busy. But when they let me know how much I let them down, boy I bent over backwards to make sure we didn't lose any future business because of their unhappiness. Hope this helps! [/QUOTE]
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Sent in rifle for service one year ago - still working on it
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