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<blockquote data-quote="Muddyboots" data-source="post: 2748634" data-attributes="member: 63925"><p>My take is they know their product cannot withstand the temps from a fire. They know from their own engineering it cannot be repaired under any circumstance. As result, they gave an honest answer which is sometimes hard to get from any manufacturer. Sometimes an honest answer is not what you want to hear. They have to provide customer service which I believe they did with civility and professionalism. Sending it in for a repair they know is not possible is not in anyone's best interest. I prefer a straight forward crystal clear reply like theirs.</p></blockquote><p></p>
[QUOTE="Muddyboots, post: 2748634, member: 63925"] My take is they know their product cannot withstand the temps from a fire. They know from their own engineering it cannot be repaired under any circumstance. As result, they gave an honest answer which is sometimes hard to get from any manufacturer. Sometimes an honest answer is not what you want to hear. They have to provide customer service which I believe they did with civility and professionalism. Sending it in for a repair they know is not possible is not in anyone's best interest. I prefer a straight forward crystal clear reply like theirs. [/QUOTE]
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