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The Basics, Starting Out
Mountain rifle
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<blockquote data-quote="teesquare" data-source="post: 2682969" data-attributes="member: 56740"><p>I just - finally - got my refund for a Ridgeline in 6.5PRC that was the WORST rifle I have ever owned. and the WORST CUSTOMER SERVICE experience of my life.</p><p>The rifle was accurate...when it would shoot. The bolt would jam and often it would not pick up the second round if the bolt did not jam. It went back 2 times and was not fixed. I told them I DO NOT want that rifle back.I needed them to replace it or even refund me. I would pay more to upgrade if that would help them - but I wanted them to replace the gun. I spent more on Hornaday 143 ELD-X than the rifle during break in and practice. I checked every round for correct length. I followed the Christensen break in process EXACTLY. I kept the rifle cleaned and properly lubed ( NOT over oiled like a rookie might).</p><p>But the reason I will NEVER EVER buy a Christensen Arms rifle was because of what the Customer Service Manager - ( Erich ) said to me. And I will agree to a lie detector, testify in church, or court, hand on the Bible and on the life of my kids that I am not fabricating or amplifying his statement:</p><p>" Clearly we can't make you happy - so we will refund your money.<em><strong> It is a functioning firearm - we can sell it to someone else ". </strong></em>I cannot emphasize how stunned I was to hear that cavalier attitude when the fault was not mine - but Christensen's.</p><p></p><p>I was so...dumbfounded by that statement that I asked him to repeat it. He did. At that point I said to him: " You have just confirmed for me that this is the right decision." He asked what I meant. I said- "Clearly YOUR ethics and idea of Customer Service and mine are completely different and there is NO WAY that yo could now ever convince me that the rifle in question was not someone else's piece of @#$%^ that was cleaned and shipped to me when I bought it." He did not even respond to refute or deny that.</p><p></p><p>So anytime a hinter asks me for rifle recommendations - there is only ONE brand that I will tell them to NEVER buy. Want to guess which one?</p><p>T</p></blockquote><p></p>
[QUOTE="teesquare, post: 2682969, member: 56740"] I just - finally - got my refund for a Ridgeline in 6.5PRC that was the WORST rifle I have ever owned. and the WORST CUSTOMER SERVICE experience of my life. The rifle was accurate...when it would shoot. The bolt would jam and often it would not pick up the second round if the bolt did not jam. It went back 2 times and was not fixed. I told them I DO NOT want that rifle back.I needed them to replace it or even refund me. I would pay more to upgrade if that would help them - but I wanted them to replace the gun. I spent more on Hornaday 143 ELD-X than the rifle during break in and practice. I checked every round for correct length. I followed the Christensen break in process EXACTLY. I kept the rifle cleaned and properly lubed ( NOT over oiled like a rookie might). But the reason I will NEVER EVER buy a Christensen Arms rifle was because of what the Customer Service Manager - ( Erich ) said to me. And I will agree to a lie detector, testify in church, or court, hand on the Bible and on the life of my kids that I am not fabricating or amplifying his statement: " Clearly we can't make you happy - so we will refund your money.[I][B] It is a functioning firearm - we can sell it to someone else ". [/B][/I]I cannot emphasize how stunned I was to hear that cavalier attitude when the fault was not mine - but Christensen's. I was so...dumbfounded by that statement that I asked him to repeat it. He did. At that point I said to him: " You have just confirmed for me that this is the right decision." He asked what I meant. I said- "Clearly YOUR ethics and idea of Customer Service and mine are completely different and there is NO WAY that yo could now ever convince me that the rifle in question was not someone else's piece of @#$%^ that was cleaned and shipped to me when I bought it." He did not even respond to refute or deny that. So anytime a hinter asks me for rifle recommendations - there is only ONE brand that I will tell them to NEVER buy. Want to guess which one? T [/QUOTE]
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