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Rifles, Reloading, Optics, Equipment
Equipment Discussions
Leupold warranty puts others to shame!
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<blockquote data-quote="joseywales" data-source="post: 82146" data-attributes="member: 3452"><p>Well, actually, you did pay for the shipping. In fact, every Leupold scope owner chipped in on your behalf. Why do you think their scopes are so expensive? Leupold made a decision. They figure we'll make a quality scope that costs X amount to make. Then we'll mark it up X amount of dollars for profit, then mark it up a few more bucks to cover any customer service issues, replacements, etc. Excellent customer service and low price of the original product is a rare combination. </p><p></p><p>I'm not saying this is a bad thing. All I'm saying is they aren't repairing or shipping your scopes for free or out of the kindness of their heart. Financial analysts run numbers for companies every year to determine their exposure for returns, repairs, service, etc. And the company prices their product based on those figures and their product usually costs a bit more than a similar quality product with poor customer service. </p><p></p><p>It's very similar to car manufactures when they have a defective issue with their vehicle. They calculate how much it will cost to modify production equipment vs repairing the defects created by that equipment under warranty.</p></blockquote><p></p>
[QUOTE="joseywales, post: 82146, member: 3452"] Well, actually, you did pay for the shipping. In fact, every Leupold scope owner chipped in on your behalf. Why do you think their scopes are so expensive? Leupold made a decision. They figure we'll make a quality scope that costs X amount to make. Then we'll mark it up X amount of dollars for profit, then mark it up a few more bucks to cover any customer service issues, replacements, etc. Excellent customer service and low price of the original product is a rare combination. I'm not saying this is a bad thing. All I'm saying is they aren't repairing or shipping your scopes for free or out of the kindness of their heart. Financial analysts run numbers for companies every year to determine their exposure for returns, repairs, service, etc. And the company prices their product based on those figures and their product usually costs a bit more than a similar quality product with poor customer service. It's very similar to car manufactures when they have a defective issue with their vehicle. They calculate how much it will cost to modify production equipment vs repairing the defects created by that equipment under warranty. [/QUOTE]
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Leupold warranty puts others to shame!
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