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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Leica Cust. Service?
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<blockquote data-quote="catorres1" data-source="post: 1402743" data-attributes="member: 80699"><p>Yeah, think time problems for many of these optics comes when parts have to sourced or stuff has to be shipped overseas. I sent in a set of Zeiss FL's a year or so ago to be cleaned and adjusted. There was a tiny little plastic screw cover that was missing, so I asked them to replace it. Took something like 6 months and tons of calls to finally get them back. </p><p></p><p>Turns out they told me the wait was for that tiny cover to come from Germany. I have heard worse when they have had to ship the entire unit back to Germany for service. </p><p></p><p>Not sure how manu's solve that issue other than making sure they keep a full supply of the parts and maybe the service stateside so there is not so much of a delay. But there is a limit on how much they can keep on hand, I imagine, and stock for older products would probably not be available except for special order. </p><p></p><p>There are a couple ways to solve this, but not knowing what their margins are on these products as well as return rates, it's hard to say what would work. What is certain is that companies like Vortex have changed the CS expectation for everyone. They were a real disruptor in the market that others are scrambling to figure out how to respond to. As Doug from Cameraland mentioned in his Shot update this year, Leica has seriously ramped up their CS staffing to try and resolve customer issues, hope they are successful in matching the new paradigm and others are as well.</p></blockquote><p></p>
[QUOTE="catorres1, post: 1402743, member: 80699"] Yeah, think time problems for many of these optics comes when parts have to sourced or stuff has to be shipped overseas. I sent in a set of Zeiss FL's a year or so ago to be cleaned and adjusted. There was a tiny little plastic screw cover that was missing, so I asked them to replace it. Took something like 6 months and tons of calls to finally get them back. Turns out they told me the wait was for that tiny cover to come from Germany. I have heard worse when they have had to ship the entire unit back to Germany for service. Not sure how manu's solve that issue other than making sure they keep a full supply of the parts and maybe the service stateside so there is not so much of a delay. But there is a limit on how much they can keep on hand, I imagine, and stock for older products would probably not be available except for special order. There are a couple ways to solve this, but not knowing what their margins are on these products as well as return rates, it's hard to say what would work. What is certain is that companies like Vortex have changed the CS expectation for everyone. They were a real disruptor in the market that others are scrambling to figure out how to respond to. As Doug from Cameraland mentioned in his Shot update this year, Leica has seriously ramped up their CS staffing to try and resolve customer issues, hope they are successful in matching the new paradigm and others are as well. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
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Leica Cust. Service?
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