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I'm Done With Remington
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<blockquote data-quote="Pdvdh" data-source="post: 240740" data-attributes="member: 4191"><p><strong>Re: Remington Customer Service</strong></p><p></p><p>We're talking about <u>defective</u> rems. Or perhaps we could agree on rems <em>damaged</em> by Remington during manufacture. If they really produce less than one defective firearm per 100 (your track record), you'd think they'd be able to at least take care of those few customers that end up with their lemons. After my customer relations experience - it causes me to wonder just what their defect rate of manufacture is. Is it high enough to put them under if they repaired or replaced all of them? I guess only the Remington management and budgeting people, the staff that provide the company-line marching orders to their customer service reps, know the answer to that question.</p><p></p><p>I can't sell you my lemon Remington 870 for the cost of shipping. I sold it for cold hard cash shortly after my experience with Remington's Customer Service. For all I know it's still being resold on the used firearm market. Just another reason I won't buy a Remington. If Remington won't fix their lemons, it means those lemons are likely being continually re-circulated in the used firearms adds.</p></blockquote><p></p>
[QUOTE="Pdvdh, post: 240740, member: 4191"] [b]Re: Remington Customer Service[/b] We're talking about [U]defective[/U] rems. Or perhaps we could agree on rems [I]damaged[/I] by Remington during manufacture. If they really produce less than one defective firearm per 100 (your track record), you'd think they'd be able to at least take care of those few customers that end up with their lemons. After my customer relations experience - it causes me to wonder just what their defect rate of manufacture is. Is it high enough to put them under if they repaired or replaced all of them? I guess only the Remington management and budgeting people, the staff that provide the company-line marching orders to their customer service reps, know the answer to that question. I can't sell you my lemon Remington 870 for the cost of shipping. I sold it for cold hard cash shortly after my experience with Remington's Customer Service. For all I know it's still being resold on the used firearm market. Just another reason I won't buy a Remington. If Remington won't fix their lemons, it means those lemons are likely being continually re-circulated in the used firearms adds. [/QUOTE]
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