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<blockquote data-quote="Muddyboots" data-source="post: 2246920" data-attributes="member: 63925"><p>I may have done the same thing thinking it is straight forward and they would replace it quickly. I truly don't understand the delay unless they are truly investigating the metallurgical aspect of the rifle which can take significant time. It IS NOT as easy as one would think to determine the cause of a product defect or failure. They are not the same! I bet they are treading very lightly to insure they know for certainty what the cause may have been before they commit a response back to you. But the lack of communications is NOT Acceptable IMHO. There are a lot of things they can say back to you even as simply "we are investigating the incident" without any further commitment.</p></blockquote><p></p>
[QUOTE="Muddyboots, post: 2246920, member: 63925"] I may have done the same thing thinking it is straight forward and they would replace it quickly. I truly don't understand the delay unless they are truly investigating the metallurgical aspect of the rifle which can take significant time. It IS NOT as easy as one would think to determine the cause of a product defect or failure. They are not the same! I bet they are treading very lightly to insure they know for certainty what the cause may have been before they commit a response back to you. But the lack of communications is NOT Acceptable IMHO. There are a lot of things they can say back to you even as simply "we are investigating the incident" without any further commitment. [/QUOTE]
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