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<blockquote data-quote="dig" data-source="post: 516446" data-attributes="member: 26939"><p>Swarovski customer service is second to none. I have sent in abused binoculars and they have been completely repaired free of charge with a note and cleaning cloth to boot, same with rail mount scope I sent back. Swarovski service is what Leupold used to be. I have several Leica products that I like but have sent in numerous binoculars and range-finders and repair costs are astronomical and the Que can be long. They will offer a trade up though and they negotiate. I had a pair of Docters that cost me **** near as much as the purchase price to fix a cracked hinge and two months, they suck!Same with S&B (at least a few years back). Swarovski gets my vote as best customer service ever and deserves our support, at some point you will send a scope or binoculars back for service.</p></blockquote><p></p>
[QUOTE="dig, post: 516446, member: 26939"] Swarovski customer service is second to none. I have sent in abused binoculars and they have been completely repaired free of charge with a note and cleaning cloth to boot, same with rail mount scope I sent back. Swarovski service is what Leupold used to be. I have several Leica products that I like but have sent in numerous binoculars and range-finders and repair costs are astronomical and the Que can be long. They will offer a trade up though and they negotiate. I had a pair of Docters that cost me **** near as much as the purchase price to fix a cracked hinge and two months, they suck!Same with S&B (at least a few years back). Swarovski gets my vote as best customer service ever and deserves our support, at some point you will send a scope or binoculars back for service. [/QUOTE]
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