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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Busted Sightron STAC 4-20X50 & customer service
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<blockquote data-quote="tonyf3" data-source="post: 2960566" data-attributes="member: 6649"><p>Mixed bag for me. </p><p>I have sent 3 scopes back to Nightforce in the last 4 years. Two for workmanship issues, one scope I fell and the the zero was knocked off and unable to stay zeroed. </p><p>My only two issues I had with the NF warranty was having to pay shipping for the two workmanship issues. The scope that i sent back due to falling didn't bother me to pay for sending back.</p><p>In the end both scopes were fixed, and the one replaced. </p><p> </p><p>Yeserday I called a popular ballistic rangefinder company about my rangefinder acting up, not reading, not syncing, etc.</p><p>I was informed the unit was outside the 5 year warrany period and there was nothing they could do. </p><p>They stated if it was within warranty they could offer me 20% off a new model.</p><p>I'm indifferent at this point about the 20% offer. I was more frustrated that customer service told me my unit was supposedly built in 2017, but I bought it in 2019. I'm having a tough time reconciling this one, but the the fine print states their warrantly period begins based on their manaufacutring date, not the sale date. I would have returned the unit and requested a freshly built unit had i known it was already 2yrs into the warranty period.</p></blockquote><p></p>
[QUOTE="tonyf3, post: 2960566, member: 6649"] Mixed bag for me. I have sent 3 scopes back to Nightforce in the last 4 years. Two for workmanship issues, one scope I fell and the the zero was knocked off and unable to stay zeroed. My only two issues I had with the NF warranty was having to pay shipping for the two workmanship issues. The scope that i sent back due to falling didn't bother me to pay for sending back. In the end both scopes were fixed, and the one replaced. Yeserday I called a popular ballistic rangefinder company about my rangefinder acting up, not reading, not syncing, etc. I was informed the unit was outside the 5 year warrany period and there was nothing they could do. They stated if it was within warranty they could offer me 20% off a new model. I'm indifferent at this point about the 20% offer. I was more frustrated that customer service told me my unit was supposedly built in 2017, but I bought it in 2019. I'm having a tough time reconciling this one, but the the fine print states their warrantly period begins based on their manaufacutring date, not the sale date. I would have returned the unit and requested a freshly built unit had i known it was already 2yrs into the warranty period. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Long Range Scopes and Other Optics
Busted Sightron STAC 4-20X50 & customer service
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