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Rifles, Reloading, Optics, Equipment
Gunsmithing
Bad customer service?
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<blockquote data-quote="Muddyboots" data-source="post: 2224802" data-attributes="member: 63925"><p>I always looked at building a rifle as a collaboration between the gunsmith and the customer. It is up to both to define what the final product will be. It is up to both to insure all questions are answered and defined. I would also state all the parameters MUST be set in writing and once they are there should be an agreement on them. If it is a really good GS, whatever we think we learn on LRH or the "internet" pales in their experience and knowledge of the type of work they do. The real issue is to pick the GS that has the experience to build the type of rifle you want. A GS I use is a absolute MASTER on Ruger No. 1's and would wait as long as it takes to have him build it. He is full time GS and busy as can be. He has told me he prefers to talk to me instead of email unless the email is to confirm not discuss. Email WASTES his time to keep answering questions. Talking on phone leads to multiple questions due to the collaboration of effort which then defines the build much FASTER and better for each party. Then email to confirm telephone discussion.</p><p></p><p>This is the GS that took pity on me on the cranky barrel removal thread I had some time ago. I brought it to him to leave it with him. I was going to drop it off but he started laughing and said, wait a sec, it will be off in jiff. So he proceeded to put in heavy vise, hit it with some heat and broke it easily. He thought it was funny and felt sorry for me. He is a nice guy but very focused and to the point. He doesn't have "slop" time to whittle away on BS. This is why he prefers a telephone call to review the build with followup email to confirm.</p><p></p><p>I also dropped off the receiver and he called my up 3 weeks later that it was done. So I look at GS as understanding they are a one man band, they have to manage their time to be cost effective, we as a customer should understand that and work within the framework of most GS operate.</p></blockquote><p></p>
[QUOTE="Muddyboots, post: 2224802, member: 63925"] I always looked at building a rifle as a collaboration between the gunsmith and the customer. It is up to both to define what the final product will be. It is up to both to insure all questions are answered and defined. I would also state all the parameters MUST be set in writing and once they are there should be an agreement on them. If it is a really good GS, whatever we think we learn on LRH or the "internet" pales in their experience and knowledge of the type of work they do. The real issue is to pick the GS that has the experience to build the type of rifle you want. A GS I use is a absolute MASTER on Ruger No. 1's and would wait as long as it takes to have him build it. He is full time GS and busy as can be. He has told me he prefers to talk to me instead of email unless the email is to confirm not discuss. Email WASTES his time to keep answering questions. Talking on phone leads to multiple questions due to the collaboration of effort which then defines the build much FASTER and better for each party. Then email to confirm telephone discussion. This is the GS that took pity on me on the cranky barrel removal thread I had some time ago. I brought it to him to leave it with him. I was going to drop it off but he started laughing and said, wait a sec, it will be off in jiff. So he proceeded to put in heavy vise, hit it with some heat and broke it easily. He thought it was funny and felt sorry for me. He is a nice guy but very focused and to the point. He doesn't have "slop" time to whittle away on BS. This is why he prefers a telephone call to review the build with followup email to confirm. I also dropped off the receiver and he called my up 3 weeks later that it was done. So I look at GS as understanding they are a one man band, they have to manage their time to be cost effective, we as a customer should understand that and work within the framework of most GS operate. [/QUOTE]
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