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Rifles, Reloading, Optics, Equipment
Gunsmithing
Bad customer service?
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<blockquote data-quote="P7M13" data-source="post: 2224011" data-attributes="member: 94154"><p>It's unfortunate that is your experience. Mine might be the same, but I take a different perspective.</p><p>1. You don't seem laid back.</p><p>2. A busy gunsmith has little to zero time to answer emails from prospective customers. Some of them also have day jobs.</p><p>3. Good ones are booked just from word of mouth.</p><p>4. If they're the expert but as you say, "butthurt" when you contradict their opinion, perhaps you may want to consider what is being communicated, and how.</p><p>If you found the one who did work for you was excellent, why belly-ache?</p><p>Hope you have better luck.</p><p></p><p>Edit to add:</p><p>Gunsmiths are technical people first, shooters, fathers, husbands, etc, Customer service ranks 3rd or 4th (or lower) on their skill set.</p><p>I use two in the Portland area, they are both superlative. One may take a year to get your work done, and it will be top notch, the other may take 2 months to get a hold of. </p><p>It always helps to show appreciation too. The latter smith, when I dropped off my work for him, I also brought a bottle of single malt, which he really appreciated. The other, I tip generously or bring ammo. </p><p>And, I *never* ask to be bumped in line. They tell me what time it will take.</p></blockquote><p></p>
[QUOTE="P7M13, post: 2224011, member: 94154"] It's unfortunate that is your experience. Mine might be the same, but I take a different perspective. 1. You don't seem laid back. 2. A busy gunsmith has little to zero time to answer emails from prospective customers. Some of them also have day jobs. 3. Good ones are booked just from word of mouth. 4. If they're the expert but as you say, "butthurt" when you contradict their opinion, perhaps you may want to consider what is being communicated, and how. If you found the one who did work for you was excellent, why belly-ache? Hope you have better luck. Edit to add: Gunsmiths are technical people first, shooters, fathers, husbands, etc, Customer service ranks 3rd or 4th (or lower) on their skill set. I use two in the Portland area, they are both superlative. One may take a year to get your work done, and it will be top notch, the other may take 2 months to get a hold of. It always helps to show appreciation too. The latter smith, when I dropped off my work for him, I also brought a bottle of single malt, which he really appreciated. The other, I tip generously or bring ammo. And, I *never* ask to be bumped in line. They tell me what time it will take. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
Gunsmithing
Bad customer service?
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