Vortex VIP Warranty Service (PST)

Discussion in 'Long Range Scopes and Other Optics' started by Cordell, Jun 20, 2012.

  1. Cordell

    Cordell Well-Known Member

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    All,

    I wanted to update you on my Vortex Viper PST issue with the spec on the reticule glass and other lint, dust or what ever was on the inside of the scope body.

    I was able to send my scope in on 6-11-12 and received it back on 6-19-12 (8 days later). When I opened the scope box i found they had not sent me my scope back. They sent a brand new scope of the same model.

    Some of you may remember my post (http://www.longrangehunting.com/forums/f18/vortex-pst-disappointment-79617/) I was disappointed to find the specs and lint in the scope. This is an update to that post.

    Vortex's VIP Warranty is OUTSTANDING and based on my experience with their warranty service I will be getting another scope from them (at least one most likely more).

    Len you were right I should have waited to post until Vortex had a chance to take care of me. Or at the very least approached the topic with more tacked.

    If any of you are wondering about Vortex's Warranty service this is a FIRST HAND account of mine, it was excellent. By far this was the most trouble free Warranty service I have experience, fortunately I have not had many warranty issues. I have a Bushnell Yardage Pro 1000 that's still working at 10 years of age.

    Thank you Vortex and with service like yours you will have me as a customer for LIFE!!!!
    http://www.vortexoptics.com/
     
    Last edited: Jun 20, 2012
  2. Hunter2678

    Hunter2678 Well-Known Member

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    Good to hear, after spending that much $ for the scope I wouldn't expect anything less from them.
     

  3. gamehawker

    gamehawker Well-Known Member

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    I will not go into detail but I have had similar experiences with their excellent customer service!

    Vortex also has me as a customer for life too.

    That's why I have two Vortex Viper PST 6-24x50 FFP EBR-1 MOA Reticle scopes and soon to be three of them! :D
     
  4. cornchuck

    cornchuck Well-Known Member

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    I bought a Vortex Viper PST 6-24x50 with the moa reticle about a year ago and loved it. Bought a second one this past weekend. But this one is the 4-16x50 with same reticle. Replacing a Sightron SIII 6-24x50 that I really did not like.

    Jason
     
  5. DinoS

    DinoS Member

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    Feb 8, 2012
    I'll take the one with the spec in it. Here in Canada I am looking at 8-10 weeks for a PST in FFP. Called all over, by the time I find one, the long distance phone bills may add up to the cost of a Night Force. On the topic of VIP Warranty, it's good to know Vortex takes care of it's customers. I cant wait.

    Dino
     
  6. rcol317

    rcol317 Well-Known Member

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    Feb 23, 2012
    Great Point! Allow them to service. I have also had awesome customer service from Vortex. I own two scopes and a pair of glasses. I needed more shims for the 0 stop on one scope, called them to buy more, sent me several extra sets along with a very nice hat and with a "thank you for buying our product " letter @ NO CHARGE! I will be buying many more Vortex products.
     
  7. Cordell

    Cordell Well-Known Member

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    The MOA EBR-1 ret is what drew me to Vortex, now after this experience their customer service will keep me a Vortex customer. I have had to send in a scope and spotting scope to other makers with more serious problems and recived les coustomer service. Not so with Vortex!!!!
     
  8. gamehawker

    gamehawker Well-Known Member

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    Woo Hoo!!!!

    My Vortex Viper PST 6-24x50 FFP EBR-1 MOA Reticle scope came in the mail today!

    Now I have three of them. They are amazing scopes with all of the great features and nice glass for an incredible price!

    :D
     
  9. jjjhunter

    jjjhunter New Member

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    Sep 11, 2014
    I just bought a 6x24x50 pst ffp and noticed a spec on my lens at low power I wonder if they will send me 2 scopes too!
     
  10. Demon061

    Demon061 Well-Known Member

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    They're great. Back when I still worked for cabelas I sold the heck out of their scopes because of that, too. Made me a believer.
     
  11. Landkiller

    Landkiller Well-Known Member

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    Vortex customer service is great!